RTS Maintenance Technician - Cincinnati

IMAGINE HOMES MANAGEMENT

RTS Maintenance Technician

Position Summary

The RTS Maintenance Technician provides hands-on field support for both turn and

maintenance operations across the assigned market. This role is responsible for inspecting,

troubleshooting, and repairing a wide range of residential systems and components, self-

performing the majority of required work to minimize vendor reliance and control costs. By

delivering timely, high-quality repairs and contributing to turn-related activities, this role directly

impacts property performance, resident satisfaction, and the company’s bottom line.

Essential Functions

• Complete reactive maintenance work orders across the assigned portfolio in a timely

and professional manner, prioritizing urgent and emergency requests

• Inspect, troubleshoot, diagnose, and repair a wide range of residential systems and

components, including:

◦ Plumbing - faucets, fixtures, toilets, water heaters, supply and drain lines, leaks

◦ Electrical - outlets, switches, breakers, interior/exterior lighting, ceiling fans, GFCI

troubleshooting

◦ HVAC - basic diagnostics including thermostats, filters, batteries, and routine

maintenance; escalate advanced issues

◦ Appliances - troubleshooting and repair of standard residential appliances

(refrigerators, dishwashers, washers, dryers, disposals, ranges)

◦ Drywall, painting, and interior finishes

◦ Carpentry - doors, cabinets, windows, locks, trim, shelving

◦ Flooring - tile, carpet, vinyl, and laminate repair

◦ Exterior - stairs, fences, gates, railings, gutters, fasteners, and minor roofing

repairs

◦ Gas fixtures and fireplaces (where certified/qualified)

• Support turn operations by performing assigned repairs and tasks within Scopes of Work

to help meet market-specific turn time targets

• Conduct move-out and move-in property inspections as assigned, documenting property

condition, identifying damages, and noting repair needs

• Perform quality control checks on vendor-completed work to verify it meets company

standards before sign-off

• Maintain awareness of overall property condition during every visit and take immediate

steps to report or correct any unsafe conditions

• Report all major repairs or replacements to supervision prior to any expenditure of funds

• Maintain a manageable work order backlog through efficient scheduling and prioritization

• Document all work performed with photos, notes, and completion details in Property

Meld and Site Capture in real time

• Follow the fleet vehicle maintenance schedule; keep assigned vehicle organized, clean,

and professionally maintained

• Manage tools and parts inventory, ensuring readiness for daily field operations

• Interact professionally with residents during on-site visits, enforcing lease terms

regarding maintenance responsibilities and access requirements

• Conduct all work in accordance with company policies and procedures, as well as all

applicable federal, state, and local regulations including OSHA, EPA, lead-based paint,

and Fair Housing requirements

• Communicate proactively with the Turns and Service Coordinator and leadership

regarding work order status, parts needs, and scheduling conflicts

• Be available for on-call service, weekend, and evening work as needed

• Pursue ongoing professional development and skill-building to expand self-performance

capabilities

Preferred Qualifications

• EPA 608 certification (Type I, II, or Universal) for HVAC refrigerant handling

• Technical college or trade program completion, particularly in HVAC, electrical, or

plumbing

• Experience in single-family rental (SFR) or multi-family property maintenance

• Familiarity with the Cleveland market and local building codes

• OSHA 10 certification

• Experience with AppFolio or similar property management software

• Experience with appliance diagnostics and repair across major residential brands

• Available for on-call service rotation

Key Performance Indicators

• Work order completion speed and responsiveness

• Work order backlog management relative to assigned units

• Turn support task completion within Scope of Work timelines

• Self-performance rate on routine maintenance tasks

• Repair quality as measured by callback and rework frequency

• Timeliness and completeness of documentation in Property Meld and SiteCapture

• Compliance with OSHA, EPA, and company safety standards

• Fleet vehicle condition and maintenance schedule adherence

Physical Demands

This role re