Medical Assistant Lead, Cardiology - Hartford - Full Time

Under limited supervision, functions as a working clinical lead and providing oversight in the Department (approximate allocation is 85% clinical practice as a patient care support and 15% administrative leadership).  Oversees daily clinical operations of department ensuring optimal use of all resources at all times to achieve productivity, patient access and patient satisfaction goals; plans, implements and monitors operational and administrative systems to achieve goals. Works directly with patients, parents and doctors and strives for 100% patient satisfaction and positive outcomes in all cases.  Medical Assistant Team Lead is one of the first point of contacts to service the patient prior to seeing the physician. Directs the flow of activities throughout the patient’s visit.  Ability to remain calm under pressure and ability to calm others during stressful situations, especially young children. Medical Assistant Team Lead serves as a positive influence among the team and encourages team members to brainstorm and creatively solve problems. Inspires and leads team members to success.

CLINICAL
• Ensures efficient patient flow.
• Prepares treatment rooms and equipment for patient examinations.
• Provides appropriate procedural support following department specific guidelines.
• Performs initial intake of patient, up to and including:  Interviews patient and family to obtain chief 
complaint/reason for visit, vital signs, and allergy information.  Document patient medications.  Accurately records and/or updates relevant patient information (within scope of practice).
• Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
• Obtain specimens, accurately performs and records patient POC testing per policy.
• Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up.
• Under provider and/or RN direction, performs the administrative functions of the patient prescription 
renewal process in accordance to policy.
• Provides cross coverage for other appropriate clinical roles.
• Works towards improving the patient and family experience exhibiting patient focus one team approach behaviors.  

DEPARTMENTAL SUPPORT
• Provide support as needed for departmental medical record audits.
• Cleans and stocks patient care rooms between patients.
• Maintains appropriate inventories of all medical supplies.  Performs clean sweeps everyday of clinical area and restock inventory.   
• Stocks and maintains all patient related forms and educational materials.
• Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage.  Supports the clinic’s quality initiative.  
Collaborates with Provider and Nursing to identify any changes to staffing schedules.   

DOCUMENTATION
• Documentation is legible and falls within the appropriate MA scope/Organizational documentation 
guidelines.
• Accurately documents patient information on appropriate forms.  Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records.

ADMINISTRATIVE LEADERSHIP: 
• Serves as Team Lead for Medical Assistant Duties at all locations where MA’s from that department are staffed.
• Helps coordinate workflow for medical assistant duties, as well as operational efficiencies.
• Serves as Lead and first point of contact for patient relations issues for all physicians and providers.
• Serves as lead for training and education for medical assistant duties.
• Co-leads DMS board meetings and helps prepare for staff meetings.
• Manages reporting for patient clinic and OR volume for the practice.
• Works directly with Practice Manager for personnel issues.
• Participates in annual performance reviews with Practice Manager for Medical Assistant team.
• Works productively, efficiently, and harmoniously with all medical/surgical Physicians and multidisciplinary teams. 
•  Reports any and all operational issues to Practice Manger and/or Practice Administrator. Works together to resolve issues. 
• Identifies opportunities for efficiency, volume growth, and patient satisfaction initiatives. Work with leadership to develop, implement, and maintain initiatives. 
• Attends management/ leadership meetings in-person and virtually, as requested and needed.
• Coordinates with ancillary personal such as radiology, lab, rehab, patient access. 

OTHER ESSENTIAL RESPONSIBILITIES include but are not limited to:

• Managing patient flow by bringing patient to exam room and completing vitals in a timely manner.
• Maintains proper documentation in Epic and holds other medical assistants accountable for