Senior Director, Customer Supply Chain

Summary

The Senior Director, Customer Supply Chain is a strategic and operational leader responsible for driving end-to-end customer fulfillment, service performance, and supply chain execution across all retail channels. This role serves as a critical bridge between Commercial, Sales, and Supply Chain functions, ensuring seamless product availability, optimized inventory flow, and a best-in-class customer experience.  The ideal candidate brings a passion for continuous improvement, cross-functional collaboration, and data-driven decision-making to support Chobani’s growth and customer success. 

Responsibilities

Customer Fulfillment & Service Leadership 
•    Own customer service levels (On-Time, In-Full) and fill rate performance across key retail accounts. 
•    Lead allocation strategy and execution for constrained SKUs, ensuring equitable distribution and proactive communication. 
•    Establish and evolve routines to proactively manage product supply and implement corrective actions. 
•    Identify and implement cost-saving and efficiency-enhancing initiatives. 
Customer Solutions & Strategic Partnerships 
•    Serve as the primary supply chain liaison to Commercial, Sales, and Retail Execution teams. 
•    Partner with customers to co-develop sustainable and cost-effective supply chain solutions. 
•    Provide insights into customer operating models to improve integration and service delivery. 
•    Anticipate potential issues and trends, assess risks, and implement proactive solutions. 
Cross-Functional Collaboration 
•    Align with Demand Planning and Production to translate customer needs into executable supply plans. 
•    Support forecasting routines with in-depth sales and inventory analysis. 
•    Act as a subject matter expert and project manager for key operational initiatives. 
•    Scenario modeling and risk mitigation 
Team Leadership & Development 
•    Lead and mentor a high-performing team of Directors, Managers, and Analysts. 
•    Foster a culture of accountability, agility, and continuous improvement. 
•    Develop talent and support career growth through coaching and structured development plans. 
Data-Driven Decision Making 
•    Leverage Power BI dashboards, customer scorecards, and analytics to identify trends and opportunities. 
•    Drive the evolution of reporting tools to support proactive engagement and internal alignment. 
•    Develop and communicate key business metrics to influence strategic decisions. 
Enterprise & Strategic Initiatives 
•    Lead supply chain readiness for major transitions (e.g., innovation rollouts, packaging changes, customer resets). 
•    Represent the Customer Supply Chain function in enterprise-wide initiatives such as disaster response and commercial growth forums. 
•    Identify and lead critical initiatives that drive increased sales, profitability, and customer satisfaction. 

Requirements

•    Bachelor’s degree required; advanced degree preferred. 
•    10+ years of progressive experience in supply chain, customer operations, or commercial execution, preferably in CPG or food/beverage. 
•    Proven leadership of multi-level teams across geographies and customer segments. 
•    Strong analytical skills and fluency in supply chain metrics, forecasting, and allocation logic. 
•    Experience with perishable replenishment and customer-facing supply chain operations. 
•    Proficiency in Microsoft Excel, PowerPoint, and BI tools (e.g., Power BI); SAP BI or ERP experience preferred. 
•    Excellent communication and stakeholder management skills, including experience interfacing with senior leadership and external partners. 
•    Entrepreneurial mindset with the ability to balance multiple projects and drive innovative solutions. 

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at 32 cafes, as well as Ready to Drink (RTD) coffee beverages at retail.

Chobani uses food as a force for good in