Director of Residential Living

Essential Functions:

• Leadership and Management:
• Provide visionary leadership and direction for the independent and assisted living community, aligning with the overall mission and values of the CCRC.
• Develop and implement strategic goals and objectives for the residential living department, ensuring continuous improvement and resident satisfaction.
• Supervise, mentor, and evaluate department staff, including but not limited to nursing, caregiving, activities, and resident services personnel.
• Foster a positive and collaborative work environment that promotes teamwork, communication, and professional growth.
• Manage departmental budgets effectively, ensuring responsible resource allocation and fiscal accountability.
• Participate in the CCRC's leadership team, contributing to overall organizational planning and decision-making.
• Ensure compliance with all applicable federal, state, and local regulations, as well as CCRC policies and procedures.
• Clinical Care Oversight:
• Oversee the delivery of high-quality clinical care services within the assisted living setting, ensuring resident needs are met with compassion and expertise.
• Collaborate with the Director of Nursing or equivalent role to establish and maintain clinical policies, procedures, and standards of practice.
• Monitor resident health and well-being, ensuring appropriate assessments, care plans, and interventions are in place.
• Ensure timely and accurate documentation of resident care and services.
• Act as a resource for clinical staff, providing guidance and support in complex care situations.
• Stay abreast of current trends and best practices in assisted living and dementia care (if applicable).
• Customer Service Excellence:
• Champion a culture of exceptional customer service, ensuring resident and family needs and expectations are consistently met or exceeded.
• Develop and implement strategies to enhance resident satisfaction and engagement.
• Serve as a primary point of contact for resident and family concerns, addressing issues promptly and effectively.
• Foster strong relationships with residents, families, and other stakeholders.
• Oversee the planning and execution of engaging social, recreational, and wellness programs that cater to the diverse interests and abilities of residents.
• Quality Assurance and Compliance:
• Develop and implement a comprehensive quality assurance program to monitor and evaluate the effectiveness of services and care delivery.
• Conduct regular audits and reviews to identify areas for improvement and ensure compliance with regulatory requirements1 and internal standards.
• Analyze data and trends to identify opportunities for enhancing resident outcomes and operational efficiency.
• Lead the development and implementation of quality improvement initiatives.
• Participate in survey processes and develop plans of correction as needed.
• Ensure adherence to safety protocols and emergency procedures.
• Resident Transitions and Admissions:
• Collaborate with the admissions team to facilitate smooth transitions for new residents into the independent and assisted living communities.
• Participate in the assessment of potential residents to determine appropriate level of care.
• Ensure accurate and timely completion of admission paperwork and resident agreements.
• Oversee internal transfers between independent and assisted living based on changing resident needs.
• Communication and Collaboration:
• Maintain effective communication with residents, families, staff, and other departments within the CCRC.
• Conduct regular resident and family meetings to provide updates and gather feedback.
• Collaborate effectively with other department heads (e.g., dining services, environmental services, marketing) to ensure seamless service delivery.
• Represent the residential living community in internal and external meetings as required.

Qualifications:

• Bachelor's or Associate’s degree in Nursing.
• Preferred 1 year of progressive leadership experience in a senior living or healthcare setting, with specific experience in assisted living management.
• Current and valid Registered Nurse (RN) or Licensed Practical Nurse (LPN) license, with knowledge of clinical best practices in assisted living.
• Proven ability to lead and motivate a diverse team.
• Strong understanding of regulatory requirements and quality assurance principles in senior living.
• Excellent interpersonal, communication, a