Store Director, Seattle Rolex Boutique

Location: Seattle,Washington,United States

Overview:

The Store Director is a strategic, innovative and collaborative leader that is responsible for driving sales growth, maximizing profitability and ensuring efficient management of store operations and standards within their location by concentrating on Bucherer1888’s key strengths. It is crucial that the Store Director focus on building a high-performing team that embodies the Company values, strives to deliver excellence and hospitality in every client experience and understands the importance of cultivating long-term relationships with clients, which is based upon trust.

Responsibilities:

Sales and Customer Service

·        Drive sales and profitability by crafting and executing effective sales and market penetration strategies aligned with the organization’s goals.

·        Ensure an exceptional customer experience by upholding elevated standards of service and hospitality and holding accountability to the team of these standards.

·        Monitor and analyze sales performance to identify growth opportunities and enhance the utilization of available tools to achieve sales targets.

·        Lead the development of high-performing Client Advisors by implementing strategic luxury watch sales training programs that emphasize building client relationships, showcasing expert product knowledge, and mastering techniques for closing high-value sales.

·        Oversee new hire onboarding and provide ongoing coaching to refine skills and sustain a high level of sales proficiency across the sales team.

·        Address customer inquiries and resolve issues promptly and effectively.

·        Understand local competitors and equip Client Advisors with insights on competitor strategies and offerings.

·        Communicate daily sales objectives and their alignment with weekly and monthly targets.

·        Coach Client Advisors to drive business growth and market penetration.

o   Provide timely, actionable feedback to Client Advisors to enhance their selling capabilities and adapt strategies to fit the local market.

o   Deliver weekly coaching based on performance insights, focusing on optimizing client engagement, increasing market share, and achieving sales excellence.

·        Create and execute strategic activations to drive sales growth,