Business Analyst

Job DetailsJob Location: 2111 WILSON BLVD SUITE 300 - ARLINGTON, VA 22201Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: Up to 25%Job Shift: DayJob Category: EducationPOSITION SUMMARY

The Business Analyst serves as a key contributor supporting the bridge between business stakeholders and technical teams within the Tech & Digital Strategy department, with a particular focus on Salesforce platform initiatives and CRM-driven process improvement. This role is deeply embedded in the Salesforce ecosystem, spanning requirements gathering and solution design to configuration, testing, and deployment. Working under the guidance of senior analysts and leadership, this role focuses on learning and applying business analysis fundamentals, including requirements gathering, documentation, testing support, and process analysis. The successful candidate will collaborate with business units, subject matter experts, and technical resources to understand business needs, document requirements, support project implementation activities, and contribute to system configuration efforts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Requirements Gathering and Documentation
Provide project support, implementation and optimization of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud and Fonteva AMS
System Configuration and Testing
Business Process Analysis
Data Analysis and Problem Solving
Collaboration and Learning

PRIORITY WILL BE PROVIDED TO CANDIDATES LIVING IN THE DC METRO AREA(MD, DC, or Northern VA); you will be REQUIRED to come into the Arlington, VA office one day per week.Qualifications 

Experience

Bachelor's degree in business, information systems, or related field with 3 years work experience, preferably in an e-learning environment; or equivalent combination of education and experience
Document and maintain business requirements in a clear, organized manner
Experience supporting Salesforce implementation and/or optimization projects across Sales Cloud, Service Cloud, Experience Cloud an/or Fonteva AMS 
Knowledge of salesforce platform fundamentals and core cloud functionality
Support end-user acceptance testing activities

WORK ENVIRONMENT

Normal demands associated with a deadline-driven office environment.
The noise level is generally quiet to moderate.
Daily contact with external customers, vendors, colleagues, associates, supervisors, and staff at all levels of the organization.

PHYSICAL DEMANDS

Ability to remain at a desk for extended periods of time.
Ability to communicate and exchange information with others.
Ability to move about to coordinate work in areas of varying heights.
Ability to perceive and inspect records in a document management system.
Ability to operate general office equipment.
Ability to travel to off-site meetings.
Ability to lift, carry, move, or position objects weighing up to 10 pounds.