Social Scientist UX Designer TS/SCI required

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts Inc. is seeking an experienced, cleared Social Scientist (Designer (UX)) to support our NGA customer.

Responsibilities:

• Apply user experience research by leveraging extensive knowledge of various sciences (e.g., Human Factors, Marketing, or Psychology)
• Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs)
• Conduct user-eXperience (UX) research (to conduct heuristic evaluations) on websites, software applications, and mobile apps for customer web enterprises to enhance user’s experience.
• Design user-centered test plans across the design cycle from concept phase to post-release evaluations.
• Conduct web research studies (e.g., usability studies, creation of personas, and cognitive walkthroughs) to design user-centered test plans across the design cycle from concept phase to post-release evaluations.
• Incorporate quantitative and qualitative UX research methodologies to convey complex technical and business requirements.
• Conduct UX research through usability testing, interviews, card sorting, and other industry methodologies. Based on that research, provide data-driven reports, in a variety of formats, to diverse audiences.
• Conduct and incorporate UX research techniques such as:
• observations, understandings, analysis, interviews, surveys, questionnaires, card sorts, usability tests, tree tests, and A/B testing to prove or disprove assumptions, find commonalities across our target audience members, and recognize their needs, goals, and mental models in the customer digital space either live or remote.
• Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs).

Location: This position can be performed in a hybrid work environment.

Requirements

• 7-10 years experience with the following: applying user research methods (e.g. usability testing, user interviews, surveys, card sorting, tree testing, field studies), integrating consumer research into a business’s product design practice, product usability testing tools in the product development process to help research, create, and test digital representations of work by leveraging specialized UX tools (i., Balsamiq, UX PIN, FIGMA), utilizing methodology concepts for analysis and brief findings to organizations as necessary.
• Bachelor's degree in relevant field

Preferred:

• 2 years of experience in UX research or related field
• 2 years of experience in statistical analysis, qualitative analysis, or quantitative analysis.
• 2 years of experience with analytics tools (i.e., Google Analytics, Matomo Analytics, Tableau).

Clearance:

• Must have active Top Secret SCI and willing/able to take CI polygraph

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virgi