Service Support (ISS) Manager (m/f/d)

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: Service Support (ISS) Manager

Location: Bremen, Germany

Field: Defence

Type: Full-time

Tasks:

• Planning and management of ISS/service/TLB contracts (national/international) for the after-sales division
• Drafting/negotiating ISS/service/TLB contracts in consultation with the project team (PM/TPL/sales, if applicable)
• Responsibility for compliance with costs, quality, and deadlines
• Planning and technical management of UAN
• Interface coordination with national and international companies involved in the project
• Creation of innovative maintenance and operating concepts at home and abroad for military and civilian customers
• Technical management of integration or service teams in the ISS/service/TLB area
• Solution-oriented cooperation with development departments, subcontractors, and customers with regard to ISS/service/TLB contracts and the resulting findings
• Organization of customer training courses
• Preparation of quotations/collaboration on complex contracts for the preparation of quotations in the areas of training, maintenance, and operation
• Ensuring all measures relevant to the execution of the respective ISS/service/TLB contract are taken to achieve the company's objectives (specialist departments, UANs, and customers)
• Monitoring and evaluating the progress of ISS/service/TLB services
• Continuously developing ISS/service/TLB services with regard to spare parts, services, and repairs
• Sustainably maintaining customer contacts from ongoing ISS/service/TLB contracts
• Acquiring ISS/service/TLB contracts and/or related additional services

Requirements:

• Completed technical bachelor's degree or equivalent
• Several years of professional experience in the processing of
• ISS/service/TLB contracts or in the handling of large-scale projects as an integration manager
• Extensive knowledge of software and hardware integration as well as training and operating concepts
• Good SAP/ERP skills
• Business fluent English and German skills (spoken and written) 
• High level of intercultural competence and willingness to work in an international environment
• Goal-oriented and independent working style, assertiveness, and confident manner
• Excellent organizational, team leadership, and communication skills
• Willingness to travel worldwide

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.