Shipping Team Leader

The Finish Team Lead supports the Crew Supervisor by coordinating and guiding daily operations within the Finish, Shipping, and Mailroom Departments. This role assists with planning work activities, leading and coaching employees, and ensuring safety, quality, delivery, and customer service standards are consistently met. The Finish Team Lead helps drive team performance, promotes a positive work environment, and supports continuous improvement to meet production and business objectives.

• Assist the Crew Supervisor in planning, directing, and coordinating daily finishing operations

• Lead, coach, and support employees to achieve safety, quality, delivery, and productivity goals

• Ensure compliance with all safety, health, and environmental regulations and company policies

• Promote a safe work environment and support incident prevention and corrective actions

• Coordinate staffing, schedules, and work assignments to meet production and customer demands

• Monitor daily performance metrics, identify gaps to targets, and support root-cause analysis and corrective actions

• Support quality standards by training employees and monitoring outgoing product compliance

• Promote positive team morale and effective communication within the department

• Assist with employee development, performance feedback, and administrative tasks

• Collaborate with other supervisors and departments to support operational alignment

• Support continuous improvement initiatives and process planning

• Ensure work areas remain organized, clean, and compliant with standards

• Perform additional duties as assigned by management

• Bachelor’s degree (BS or BA) or an equivalent combination of education and relevant work experience

• Minimum of 3 years of supervisory or lead experience, preferably in an optical, shipping/mailroom, or manufacturing environment

• Demonstrated ability to lead, coach, and develop employees to achieve safety, quality, delivery, and cost objectives

• Strong knowledge of safety and regulatory compliance requirements

• Experience planning work schedules, coordinating staffing, and managing production workflows

• Ability to read, analyze, and interpret production schedules, work orders, charts, and performance reports

• Experience collaborating with supervisors and managers across departments

• Strong problem-solving, root cause analysis, and decision-making skills

• Knowledge of quality management systems and continuous improvement practices

• Strong customer service orientation and ability to manage internal and external customer needs

• Effective communication and interpersonal skills, both written and verbal

• Proficiency with basic computer applications and production tracking systems

• Ability to work in a fast-paced production environment and manage multiple priorities

• Ability to meet physical requirements of the role, including light lifting and manual dexterity

• Consistent attendance, punctuality, and adherence to company policies