Bond/Surety Operations Supervisor

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description:

Title: Bond Operation Supervisor

This position is for our Farmingdale, NJ office. 

Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.

Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have. 

Job Summary 

Responsible for IOA Bond Account Management activities independently of Producer direction, including client service and communication; team leadership; directing daily tasks and work activities of Account Executive/Managers/Account Manager Associate/Account Associates/Account Assistants; team productivity, quality, and service levels; implementation of client bond administrative processes, tracking, new bond set-up, accounts receivables monitoring, bond review, data management /account team communication; team and individual professional development.

What You’ll Do: 

• Communicate leadership vision/mission for Bond National that compliments the larger IOA corporate vision/mission.
• Supervise a team within Bond National, to ensure work volumes are accomplished effectively and efficiently.
• Make recommendations regarding staff and management within Bond National including disciplinary action, and succession/replacement.
• Directly manage W-2 staff, including communicating expectations, monitoring individual employee performance, coaching, and counseling, and taking appropriate corrective actions as needed.
• Serve as primary front-line Human Resource manager for Bond National, working with operational and sales personnel to ensure all HR processes, policies, and procedures are followed and administrative requirements met.
• Establish and communicate productivity, efficiency, quality, and service standards within Bond National, and continuously monitor and improve performance.
• Encourage ongoing growth and professional development of all personnel within Bond National level team building and other activities to continuously improve employee engagement.
• Actively promote IOA culture at all times, including initiation of and participation in Bond National team building and other activities to continuously improve employee engagement.
• Work effectively with sales personnel, seeking input and developing win-win solutions to any operations-related process, service, quality, or personnel issues.
• Spend 75% of time as Account Manager for an assigned book of business, and meet all performance expectations regarding production, quality, and service associated with that book.
• Bond Book of Business will consist of 90% Contract / 10 % Commercial. 
• Develop, implement, improve, and ensure compliance with core work processes throughout Bond National including identifying and adopting best practices.
• Maintain a high degree of technical competence and industry/market expertise.
• Ensure management/leadership skills are continuously improved by actively participating in internal/external professional development opportunities.
• Develop and maintain positive, productive relationships with