Manager, SMB Sales

Why Work For Us

Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

Grubhub is in search of a Manager of SMB Sales who can lead a team of sales executives and elevate revenue to new heights.This role demands a leader who can not only manage day-to-day operations but also develop and execute sales strategies that align with overall company objectives. You will be responsible for fostering a high-performance culture, optimizing sales processes, and leveraging data-driven insights to achieve ambitious targets and enhance Grubhub's competitive position.

The Impact You Will Make:

Lead and Inspire 

• Work closely with the Restaurant Sales Leadership Team to effectively lead, train, coach, and motivate a team of Sales Executives, maximizing their individual performance.  Hone your coaching and mentoring skills, becoming a trusted resource for your team's growth and development.  

• Monitor success outcomes from each team member through the creation of recognition programs, dashboards, and leaderboards

• Encourage team members to contribute new ideas and solutions, fostering a culture of continuous improvement.  

• Develop clear expectations and instill accountability for employees across all aspects of their performance

• Foster a collaborative and dynamic team environment, serving as a respected leader who encourages open communication, healthy competition, and individual accountability.  

• Develop engaging coaching strategies and content for team meetings, foster transparency, and align broader company initiatives with department goals.  

• Identify opportunities within individual sales performers and establish coaching plans.

Drive Restaurant Partnerships

• Travel as needed to conduct in-person sales pitches with merchant owners and provide on-the-ground support by shadowing Sales Executives.  

• Assist in identifying opportunities to improve effectiveness and efficiencies with processes, tools, product offerings, and employee development

• Use Salesforce.com to develop regular tracking and reporting of key performance metrics and translate these metrics into implications and recommendations

Internal Collaboration and Strategy

• Collaborate with senior sales leadership to define and implement effective sales strategies that drive revenue growth, market penetration, and customer acquisition within the SMB segment.

• Utilize Salesforce.com to develop robust tracking and reporting of key performance metrics, translating data into actionable insights and recommendations.

•  Identify opportunities to enhance the effectiveness and efficiency of our processes, tools, product offerings, and employee development initiatives.  

• Provide valuable input to the overall sales strategy of the department.  

What You Bring to the Table:

• Bachelor’s degree or equivalent experience

• 6-8 years of sales experience in a high-activity, high-volume environment; 3+ years of people management experience and working 

• CRM experience, preferably with Salesforce.com

• Basic proficiency in Microsoft Excel

• Experience working in a metrics/data-driven environment; have a basic understanding on how to analyze metrics and using them to improve performance

• Have a coach’s mentality: you love helping others succeed and strive at pushing your team to its fullest potential

• Experience in meeting deadlines, strong attention to detail, and organized 

• Strong interpersonal communication and problem solving skills; ability to work across multiple internal groups with competing priorities

• Experience working in a metrics/data-driven environment