Director Software Engineering P&C Software Delivery Leader

Job Description:

Job Location: Open to candidates located anywhere within the United States.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Role Summary

We are seeking a Software Delivery Leader with deep Property & Casualty (P&C) insurance expertise to lead the delivery of complex, large-scale technology initiatives across policy, billing, claims, underwriting, and distribution ecosystems.

This leader will be accountable for end-to-end delivery across global onshore/offshore teams, ensuring predictable, high-quality outcomes while driving modernization of heritage P&C platforms and embedding AI-enabled productivity and innovation into the software delivery lifecycle.

The role requires a balance of delivery discipline, domain depth, and modern engineering leadership, with a strong focus on operational resilience, regulatory compliance, and business outcome alignment in the P&C environment.

Key Responsibilities

1) End-to-End Delivery Leadership (P&C Portfolio)

• Own delivery across a portfolio of P&C programs and products, including:
  • Policy Administration
  • Billing / Collections
  • Claims and Litigation
  • Underwriting and Rating
  • Distribution / Agent Systems
• Ensure delivery meets commitments for scope, schedule, quality, cost, and risk, acting as the single point of accountability for delivery performance.

2) P&C Core System Modernization

• Lead transformation of heritage P&C platforms (e.g., policy, claims, billing) to modern, scalable architectures.
• Drive strategies for:
  • Core system consolidation / decommissioning
  • API enablement and ecosystem integration
  • Cloud migration and microservices adoption
• Ensure minimal disruption to business continuity and regulatory obligations during modernization.

3) Global Delivery Model (Onshore + Offshore)

• Lead distributed delivery across onshore client-facing teams and offshore COEs, ensuring seamless execution across time zones and cultures.
• Establish clear:
  • Roles and responsibilities
  • Delivery ownership model (account vs. project vs. COE)
  • Escalation paths and accountability structures
• Optimize workforce mix for cost, quality, and scalability while maintaining strong governance.

4) Delivery Discipline, Governance & Metrics

• Implement a rigorous delivery model including:
  • Program governance, RAID management, dependency control
  • Release management and environment discipline
  • Financial and contractual adherence
• Drive performance improvement using objective delivery metrics, balancing:
  • Speed of change
  • Production stability
• Embed standardized delivery practices and global tooling across teams.

5) Claims, Operations & Production Reliability Focus

• Ensure delivery supports mission-critical P&C operations, including claims processing, catastrophe events, and high-volume transaction cycles.
• Lead readiness for:
  • Peak events (e.g., CAT surges)
  • Regulatory reporting cycles
  • High availability and business continuity requirements
• Drive strong incident management, root cause analysis, and recovery discipline.

6) AI-Enabled Delivery and Insurance Innovation

• Leverage AI to improve both engineering productivity and insurance operations, including:
  • AI-assisted development, testing, and defect prediction
  • Automation of claims workflows and underwriting decision support
  • Intelligent backlog prioritization and delivery optimization
• Align AI initiatives with real business value such as:
  • Reduced cycle times
  • Improved loss ratio insights
  • Enhanced customer/agent experience

7) Stakeholder & Client Leadership

• Act as the trusted delivery leader for business, product, and IT stakeholders.