Director, People Services

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January 2020, we have gone from a team of 5 to over 4,000 across the United States. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.  
• 75% of clients who report improvement in their depression see improvement within 60 days.  
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

We are looking for a Director of People Services to lead strategic and tactical people service delivery initiatives across Cerebral. The ideal candidate is interested in architecting an exceptional employee experience and excels in a dynamic, fast-paced, data-driven environment. As a member of Cerebral’s People Leadership Team, you will be a trusted advisor to leaders across the org, and will be accountable for driving a range of high priority initiatives for Cerebral, including maintaining and optimizing People Systems (UKG), overseeing company benefits programs, managing vendors, upgrading administration of people services, and deploying best practice programs that delight employees and foster a high-performance, high-empathy culture at Cerebral. You will lead, build, and develop a team that currently includes a Sr. HRIS Analyst, Benefits Manager, and People Operations Specialist to support your mandate and key objectives. 

Who you are

• BA/BS degree in a related field; Masters degree in HR, HR Management, or Business Administration is strongly preferred
• 8+ years of professional experience working in HR Shared Services, HR Administration, HR Systems, HR Operations, or related disciplines; prior HR Generalist experience preferred
• SHRM-CP or SHRM-SCP are preferred, but not required
• Experience managing an HRIS is required; UKG experience strongly preferred
• Extensive experience developing and maintaining compliant HR processes and policies 
• Deep knowledge of HR programs and practices, including applicable state and federal employment laws and regulations
• Experience leveraging technology and data analytics to inform People insights and strategy
• Demonstrated analytical thinking, problem-solving, and decision-making skills
• Effective coaching and facilitation skills; ability to advise and influence colleagues at all levels of the organization

How your skills and passion will come to life at Cerebral:

• Lead People digitalization strategy, business process mapping, service delivery model, HRIS, and self-service tools 
• Manage employee data, prepare reports on key metrics, and perform People analytics to inform strategic decision-making
• Manage operational administration of core People processes across the hire-to-retire lifecycle 
• Manage continuous improvement process for the People Services group; iteratively drive prioritized changes to services and processes
• Oversee company benefits strategy and administration (medical / dental / vision, 401k / retirement, life / disability insurance, leaves, etc.)
• Manage People Operations Specialists to drive culture-building and employee engagement initiatives