Patient Scheduler

Description

Pulmonary Medicine Associates (PMA) has been treating patients in the greater Sacramento area since 1973 and is a unique and exciting place to work. With specialties that include critical care, infectious disease, palliative care, pulmonology, pediatric pulmonology, sleep medicine, and travel medicine, we are a busy practice with over 70 providers and 2 outpatient clinic locations.

PMA currently has a full-time Patient Scheduler position available. Because we value our employees, PMA offers a competitive salary and exceptional benefits including medical, dental, vision, life, LTD, PTO, and 401k with generous company match. Please visit our website at www.pmamed.com to learn more. PMA is an equal opportunity employer.

Duties include:

• Schedule at least 300 new and return patient appointments per month.
• Assist department in maximizing filled clinic rates for all PMA clinics.
• Verify insurance eligibility for all appointments.
• Answer inbound phone calls, screen, and transfer to appropriate PMA employee if not scheduling-related.
• Check Athena Communicator inbox daily. Respond via patient case or phone or forward to appropriate PMA employee.
• Register new patients and enter data or verify patient demographic information per PMA protocol.
• Assist patients with the patient portal, including set up and patient questions.
• Print new patient packets and mail or email with an appointment card.
• Other duties as assigned.

Requirements

Knowledge, Skills, and Abilities:

• High school diploma or GED.
• Minimum of one year related customer service work experience. Experience in a medical environment is strongly preferred.
• Good computer skills. Knowledge of EMR preferred.
• Knowledge of medical terminology and health insurance preferred.
• Excellent phone etiquette and verbal communication skills.
• Strong customer service skills and ability to establish and maintain effective working relationships with other employees, patients, and the general public.
• Strong detail orientation.
• Ability to maintain the confidentiality of sensitive information.
• Ability to work independently and juggle multiple priorities.
• Must be able to accurately type 45 WPM.
• Valid California driver’s license and automobile insurance. Ability to drive to different clinics.