Student Success Manager for Professional Programs

Located where the Great Plains meet the Rocky Mountains, the University of Denver embodies the spirit of exploration and discovery that defines our region and our history. DU is a private institution built on exploration through research and collaboration among educators, students, and local and global communities. With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21st-century education, and a deep commitment to promoting inclusion, we open a world of opportunity and empower our students to make a difference around the world. Through learning, scholarship and practice, students gain the experience, knowledge and courage they need to tackle big challenges in the real world and guide diverse communities and organizations.

There has never been a more exciting time to represent a private university devoted to the public good, enable our mission of translating passion to purpose, and enjoy a professional experience in one of Americas hottest metropolitan cities. There is a clear and remarkable energy that envelopes Denver and Colorado, and the University of Denver is right at the heart of that incredible momentum.

Daniel Felix Ritchie School of Engineering and Computer Science (Ritchie School) houses three departments and offers six undergraduate degrees, along with several graduate programs. Our small classes, engaged faculty, and atmosphere of experimentation and collaboration offer our students a multi-dimensional education that prepares them to excel and innovate in science and technology. The Ritchie School is also home to Knoebel Institute for Healthy Aging (KIHA), which is an interdisciplinary initiative using science, engineering, and technology to help early detection of

Position Summary

The Student Success Manager for Professional Programs works collaboratively as part of the RISE (Recruitment, Innovation, Student Success, and Excellence) team, a newly formed team that supports three professional master’s programs in Cybersecurity, Data Science & AI, and Systems Engineering as well as Graduate Marketing and Enrollment.

As the initial point of student contact for academic advising and coaching, the position is responsible for establishing a regular cadence of communication with graduate students, faculty, and other University offices as related to academic timelines, university policies & program guidelines, and students’ progress toward graduation.

The role is also responsible for meeting student retention benchmarks established for the three programs and providing information and services to advance enrollment performance academic and professional goals.

This position reports to the Director of Professional Programs.

Essential Functions

Onboarding New Students

• Welcome and assist prospective students through the deposit and enrollment process for their chosen programs.
• Manage all aspects of onboarding for enrolled students, providing guidance related to their education from enrollment through graduation.
• Maintain and enhance a Canvas orientation course for newly enrolled students in the professional programs.

Personalized Student Advising & Support

• Guide students in aligning their career and program interests with their aspirations.
• Provide personalized advice and support to nurture relationships, ensuring degree outcomes align with career goals.
• Act as the primary contact for student needs related to academic processes, advising, campus support services, and course-related concerns throughout the student lifecycle, from admission to graduation. This role will support both domestic and international students in online and on-campus programs.
• Orient all students on course requirements, academic policies, registration procedures, and available campus resources.
• Ensure proactive participation in meeting professional program enrollment and retention metrics.
• Manage routine functions related to student retention, including developing and approving degree plans and monitoring course enrollments.
• Build and maintain strong relationships with all current active and inactive students to ensure successful program completion. This includes monitoring students on leave and assisting with their reentry.
• Assist with internships by helping students get approvals and paperwork into 12Twenty CRM system.
• Process graduation audits and candidacy forms for student graduation.

Course Scheduling

• Collaborate with faculty to prepare course schedules, ensuring consistent, high-quality services during high-volume periods each term. Input and update course schedules and section numbers in the Banner ERP system each term.

Technology Utilization