DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

HEALTH CARE SERVICES TRANSITION COORDINATION SPECIALIST

Job Location:

Division of Developmental Disabilities (DDD)
4000 North Central Avenue, Phoenix, Arizona 85012

Posting Details:

Salary: $36,000.00 - $40,100.00 

Grade: 17

Closing Date: April 9, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Health Care Services Transition Coordination Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:
● Develops, maintains and tracks various metrics and data related to HCS functions such as mortality reviews, utilization and transition (open, annual and transition of members).
● In coordination with the Transition Coordinator and the Medical Manager, participates and organizes work pertaining to enrollment activities. Provides periodic reports to the Office of Medical Management related to: new members, enrollment changes, requests for changes, correspondence, training, and 834 ETI File transactions.
● Under the oversight of the Transition Coordinator, processes new and annual enrollment and transition to ensure no disruption in service occurs during enrollment and transition activities. Works with subcontracted health plans and AHCCCS. Works directly with members and/or responsible persons, via email, phone or in person to assist with the transition from health plans, including Tribal Health Program and subcontracted plans.
● Monitors mailbox and responds to inquiries explaining the enrollment process to members by phone and email. Answers inquiries, provide direction and resolve problems to external and internal customers. Assists with training new staff as needed.
● Ensures ID badges are obtained, building safety and security, staff parking assignments and after hours building access for new and existing staff. Approves and/or rejects electronic time cards for all personnel as needed. Schedules meetings, appointments, and travel for supervisors/nurses. Reserves conferences and equipment for various meetings and takes minutes at multiple meetings as assigned.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:
● Microsoft Office Suite(Outlook, Word, Excel, PP) and a variety of office equipment.
● Google Workspace (Gmail, Docs, Sheets).
● Health care principles, government organization, and state personnel rules.
● Principles and practices of office techniques including drafting correspondence, management of calendars, and data management.
Skills In:
● Excellent and proven effective oral and written communication.
● Planning, coordinating, analyzing, establishing, prioritizing tasks and activities, as well as impeccable time management.
● Organizing and managing meetings, committed and high level work groups.
● Perform detailed work with speed and accuracy and possess critical thinking.
Ability to:
● Perform standard administrative functions required by the Mana