Galileo / Amadeus Trained - Senior Business Travel Consultant - Night Shift - Fully Remote

<p><strong>Senior Business Travel Consultant - Night shift  (Fully Remote) - UK or Spain based ONLY</strong></p> <p>We are TravelPerk: a scaling unicorn valued at <a href="https://www.travelperk.com/blog/how-we-raised-an-additional-115-million-in-our-series-d/">$1.3billion that has raised over $400m</a> since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.</p> <p>Over the past few years, we’ve been named<a href="https://www.saasmag.com/saas-1000-2019/"> the fastest-growing SaaS startup in the world</a> by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired, and <a href="https://www.newsweek.com/rankings/uks-100-most-loved-workplaces-2023" target="_blank">Selected among the Top 100 Most Loved Workplaces in the UK</a>! We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.</p> <p>TravelPerk are innovators. During the last year we have welcomed and acquired the likes of <a href="https://techcrunch.com/2021/07/06/travelperk-buys-uk-based-click-travel-in-latest-pandemic-purchase/?guccounter=1&amp;guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&amp;guce_referrer_sig=AQAAAFS8k14SHxA3S5bQr-Nk-hBdouDLprmkws9hGaQ7YYSG1awtDQTfe9LNbU3fAyqJdwXzbLqj_KWURyNkwpKeqGC7JDTWuJvK5xGjOMLp3z97q2hWpBkOkXRO1hRYOGWpfBvVE6J-WVp9gqbzqB0OHJfxDfDGZJkpCiNxGuPOxCNY">Click Travel</a>, <a href="https://www.travelperk.com/press-release/travelperk-anchors-us-foothold-with-nextravel-acquisition/">NexTravel </a>and Albatross to the team. From <a href="https://www.travelperk.com/travel-safety-solution/">TravelCare</a> to <a href="https://www.travelperk.com/travel-solutions/flexiperk/">FlexiPerk</a> and of course <a href="https://www.travelperk.com/travel-solutions/greenperk/">GreenPerk</a> we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!</p> <p> </p> <p><strong>Job Description</strong></p> <p>The candidate will join the Customer Care team and report to a Customer Care Team Leader. The successful candidate will be expected to work night shifts. The role will be fully remote due to the unsocial working hours, however on certain occasions you could be required to stop by the office for important meetings or special events.</p> <p> </p> <p><strong>Schedules:</strong></p> <p>4 overnight shifts: Friday, Saturday, Sunday and either a Thursday or Monday dependent on business needs between the hours of 1900pm - 0800am</p> Working hours : 37.5hrs per week (4 days per week) Including bank holidays Fully Remote - You need to be based in the UK or Spain <p> </p> <p><strong>Responsibilities:</strong></p> <ul> <li>To provide 7-star service to our customers</li> <li>To be able to solo-work with no supervision using your own initiative</li> </ul> <ul> <li>To assist all clients with travel bookings, amendments and cancellations and to process this in an efficient and competent manner.</li> </ul> <ul> <li>Provide an excellent service via communications with customers and accuracy of bookings</li> </ul> <ul> <li>Communicate with customers, whether this is by telephone, email or in person, in a professional and friendly manner. Emails must be of a high grammatical standard, telephone calls must be polite, all information and confirmation notes given to customers must be accurate and most importantly, all communications must give the customer the confidence that their enquiry will be handled to their satisfaction.</li> </ul> <ul> <li>To be aware of and act in accordance with all Company Quality Standard and Procedures.</li> </ul> <ul> <li>Dealing with phone calls and email requests/queries from existing and potential clients.</li> </ul> <ul> <li>Providing clients with suitable travel options and suggestions of the best way to meet their requirements.</li> </ul> <ul> <li>Arranging all travel from flights, to car hire to hotels etc</li> </ul> <ul> <li>Be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website.</li> </ul> <ul> <li>Proactively maintaining relationships with clients at all times.</li> </ul> <ul> <li>Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised.</li> </ul> <ul> <li>Processing responses to clients within the companies agreed service level agreements.</li> </ul> <ul> <li>To actively get involved in the process operated by the company and make suggestions on possible improvements.</li> </ul> <ul> <li>To be part of the team and actively help and assist colleagues as needed.</li> </ul> <ul> <li>To carry out all reissues and revalidations unsupervised. Provide assistance to other team members and quality check