We anticipate the application window for this opening will close on - 20 Oct 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Careers that Change Lives  

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.  
  
A Day in the Life  

In this exciting role you will have responsibility for designing and implementing solutions that improve and automate operations excellence in the areas of data integrity, reporting, communication, strategy and execution for Sales and Service Operations. This position partners with Medtronic stakeholders for building and maintaining solutions, content, tools, and processes in field facing systems. This role reports to the Sr Sales Enablement Manager.   

•  Responsibilities may include the following, and other duties may be assigned:  

• Manage Salesforce Support Escalations: Oversee and manage escalations from Helpdesk and SFDC support teams, including ownership of the support queue related to Salesforce.com issues.  

• Salesforce Data Management: Administer and maintain Salesforce.com contact, account, and sales structure data to ensure data accuracy, reporting integrity, and alignment with the customer master list in the system.  

• Salesforce Configuration & System Changes: Leverage expertise in Salesforce.com administration to manage configuration changes, including the setup and adjustment of user permissions, custom objects, fields, and workflows. Understand the impact of Salesforce release upgrades and apply necessary configurations.  

• Enhancement Request Review: Review and assess enhancement requests submitted by field employees and stakeholders, evaluating their feasibility, impact on system configuration, and alignment with business processes.  

• System Design & Review: Participate in design reviews to ensure that any changes to Salesforce are consistent with field user expectations and functional requirements. Provide insights into best practices for system configuration and usability.  

• Release Testing & Compatibility: Actively engage in testing new Salesforce features and functionalities in each release, ensuring compatibility with existing business processes and identifying configuration adjustments as needed.  

• Report & Dashboard Design: Design and develop custom reports, dashboards, and analytics in Salesforce for end-users and field leadership, ensuring accurate and actionable insights for decision-making.  

• Requirement Gathering & Solution Design: Work directly with end-users and business partners to gather requirements, estimate solutions, and design configurations that meet business needs. Create efficient solutions through Salesforce's point-and-click tools.  

• License Management: Manage Salesforce user licenses, ensuring proper allocation, access rights, and compliance with Salesforce.com licensing guidelines.  

• Complex Problem Solving: Address complex technical challenges within Salesforce, developing creative solutions that align with business objectives and ensure system reliability and scalability.  

• Data Analysis & Reporting: Utilize Salesforce's built-in reporting tools to analyze data and support strategic decision-making. Maintain high-quality, actionable data within Salesforce.  

• Collaboration with IT & Business Teams: Partner with IT and business teams to define an