Customer Onboarding Consultant DACH

Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.<br/>Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.<br/>Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021.<br/>At Planday, our vision is to power the global workforce marketplace by connecting people to relevant and meaningful work, and to help businesses build an engaged, high performing and flexible workforce through our shift-scheduling platform. We’re all about meaningful work for customers, users and employees. To help us work towards that goal, we're currently looking for a new colleague to join our team in Hamburg as a Customer Onboarding Consultant for our German-speaking customers.<br/>Join our dynamic team in the heart of Hamburg as a Customer Onboarding Consultant, where your mission is to empower our customers to harness the full potential of Planday from day one. As a crucial member of our Customer Onboarding Team, you'll play a pivotal role in tailoring the Planday experience to meet the unique needs of our clients in the DACH market. Reporting into our Regional Manager, you’ll be part of a passionate team of twelve colleagues dedicated to making a real impact.<br/>What you'll be doing:- Collaborating with new customers to guide them through the seamless implementation of Planday, ensuring a customized setup that aligns perfectly with their requirements.- Equipping our customers with the knowledge and tools they need to streamline their scheduling and HR management processes, making their lives simpler and more efficient.- Cultivating relationships with a diverse array of international shift-based businesses, with a special focus on our German customers.- Serving as the bridge between our customers and our internal product and engineering teams, advocating for customer needs and contributing valuable insights to enhance our platform.<br/>Requirements: We're looking for someone with a passion for helping others, a knack for finding solutions, and who has  worked in a fast-paced customer service and/or IT support role before.<br/>If you see yourself in some of the points below, great - we’re excited to learn more about you!- You are fully proficient in German and English.- You have a minimum of one year hands-on experience in either a Customer Support or Onboarding role or in a leading role within one of our key industries.- You understand the logic of IT systems, and easily learn new systems.- You are driven, creative, respectful and curious, with strong time management skills.- You are adept at working independently, yet always ready to share your knowledge and success with the team.At Planday, we offer you:<br/>- Benefits like pension, health insurance, inclusive support for new parents and generous vacation- On top of your annual base salary, you are offered to be part of an Employee Share Plan- Growth and progression opportunities – we want you to grow with us- Flexible remote work- Strong social culture with lots of team and company activities- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities<br/>Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.