Entertainment Associate/ Performer (Part-Time) $13.50/hr

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

November 21, 2023

Shift:

Job Description Summary:

Entertainment team / Performer will represent World of Coca-Cola and will engage guests throughout the Attraction by sharing knowledge about The Coca-Cola Company, its products, and history. They are responsible for entertaining guests during live shows, presentations, character meet-and-greets, and VIP Tours. The Mascot Character/Performer will provide exceptional guest service to over one million guests annually while enhancing brand image and supporting Company goals to consumers from around the world.

Hourly Pay Rate: $13.50 exact pay rate

Position Type: Part-Time

Average Hours: 28 hours/week

This is a part time role working 28 hours a week.  Candidates must have open availability to work 2 weekdays (Monday - Thursday), weekends (Friday - Sunday) and holidays. Shifts will vary and be assigned between the hours of 8:30 am and 9:00 pm based on the business needs (could be as late as midnight when we host corporate events). 

Position Overview: 

The Character Performer will represent World of Coca-Cola and will engage guests throughout the Attraction by sharing knowledge about The Coca-Cola Company, its products, and history. They are responsible for entertaining guests during live shows, presentations, character meet-and-greets, and VIP Tours. The Character Performer will provide exceptional guest service to over one million guests annually while enhancing brand image and supporting Company goals to consumers from around the world. 

 

Primary Responsibilities/Accountabilities: 

• Provides exemplary guest service to all internal and external guests of World of Coca-Cola while performing the following activities: interacting with guests while in costume, performing in character roles during shows and presentations, speaking to large groups of guests at a time, providing access control, checking-in groups, pulsing guest traffic into theaters or galleries, restocking/replenishing stations and delivering supplies, assisting guests with special access, and assisting guests with wayfinding. 

• Acts as a Brand Ambassador by consistently modeling and upholding The Coca-Cola Company Core Values while driving brand awareness and encouraging lasting customer relationships. 

• Facilities VIP Tours and School Group Tours, using scripts and talking points as provided in the program guidelines. 

• Performs energetically in front of diverse audiences while following show choreography. 

• Uses awareness of guest social cues to determine appropriate levels of interaction. 

• Displays non-verbal communication skills to bring Coca-Cola Polar Bear to life. 

• Evacuates guests throughout the building in an emergency and assists those needing special assistance when appropriate. 

• Maintains specified uniform appearance standards for Front of House presentation. 

• Maintains a positive attitude and welcoming demeanor while in the presence of guests and ambassadors. 

• Monitors guests and surrounding areas for potential safety concerns or hazards and adheres to World of Coca-Cola safety procedures. 

• Works quickly as a team to help maintain the cleanliness of exhibits, galleries, and theaters. 

• Interacts with guests with differing abilities respectfully and appropriately, enforcing inclusion training provided by The Coca-Cola Company and World of Coca-Cola. 

• Handles guest situations in a professional, quick, thorough, and respectful manner. 

• Completes all required training as assigned regarding Life Safety, Evacuation, PCI Compliance, and ADA. 

• Adheres to all Company policies. 

• Other duties as assigned by World of Coca-Cola Leadership Team. 

Leadership Behaviors: 

As a Leader of Self, the Character Performer is responsible for ensuring their own individual performance is optimal, contributing to team effectiveness, and supporting overall team performance, which may occasionally involve taking on leadership roles within the team. 

 

Physical Requirements: 

• Ability to perform indoors and outdoors in full costume. 

• Navigates and works effectively in hot, dark, and confined costume environments. 

• Ability to perform in a costume weighing approximately 50 pounds for up to 45 minutes at a time. 

• Ability to lift, carry, push and pull up to 50 pounds without assistance. 

• Continuous walking and standing for prolonged periods (6-8 ho