Sr. Product Training Specialist

About Origence

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Senior Product Training Specialist will be responsible for project managing the creation, maintenance, and implementation of blended product training solutions while employing a wide range of tools to meet the needs of all learner types. Prepare training deliverables in accordance with Training Team standards, processes, and training industry best practices. Train clients (internal & external) on CU Direct software best practices, remain current on product trends within the organization and among competitors, and maximize effectiveness by researching training methodologies, tools, and practices within training and development industry.

What you will do:

Analysis & Design

• Conduct need’s assessments, define concise learning objectives, and craft high-level design documents with detailed project plan including recommended delivery method, content areas, and timing. Translate functionality/concepts into practice and consistently provide practical/relevant ideas and perspectives on process/practice improvements that can be easily implemented to improve overall learner experience.

Development & Delivery

• Apply alternative and blended learning methodologies and tools to develop product training deliverables (i.e., classroom-based learning, job aids, eLearning, virtual, on-demand self-paced, and experiential learning opportunities). Develop product training solutions using multiple training and development industry standard software and tools. Lead the development, implementation, administration and evaluation of end-user product training (internal & external), instructor materials, and customized training courses. Promote, collect, and incorporate internal/external client product training feedback to help improve the overall product training process/products, as needed.

Collaboration & Leadership

• Mentor and support new/less experienced team members regarding instructional design, development standards, and writing skills. Partner with subject matter experts (SMEs) and internal colleagues to identify product training needs (gaps), capture best practices in specific content areas, to then build quality, measurable learning objectives to eliminate or mitigate those gaps, incorporate data into new product training deliverables, and/or update/refresh existing product training materials. Establish and maintain ownership of all relationships, projects, and deliverables. Oversee assigned deployment schedules for training products and communicate with other departments and team members to ensure products are deployed on time and are consistent with CU Direct’s corporate policies and procedures. Remain current on training and development trends and best practices, to continuously improve own skills as well as to offer recommendations to improve the Training Team overall. Escalate all appropriate matters immediately to management.

Ideal candidate:

Education &am