Field Service Supervisor

Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!

Responsibilities & Expectations: 

We are seeking a Field Service Supervisor who shares our commitment to providing an Unmatched Customer Experience (UCE). This individual will be responsible for overseeing and supporting the Field Service Technicians, ensuring efficient operations, and delivering exceptional service to our customers. The Field Service Supervisor will play a key role in managing daily activities, providing guidance, and fostering a safety-first culture.

• Supervise and support Field Service Technicians, ensuring efficient execution of daily tasks and customer commitments.
• Coordinate the deployment of field service resources to meet customer needs and project requirements.
• Maintain regular communication with customers to ensure an Unmatched Customer Experience by addressing inquiries and keeping them informed about services and project status.
• Foster a culture of safety by promoting compliance with all safety protocols and procedures.
• Collaborate with the Area Manager and service center leaders to ensure alignment with operational goals and customer expectations.
• Provide coaching, training, and professional development opportunities for Field Service Technicians to enhance skills and performance.
• Monitor and manage job progress, ensuring timely completion and adherence to quality standards.
• Assist in the development of action plans to achieve operational goals, including resource planning and scheduling.
• Support Continuous Improvement Process Solution (CIPS) initiatives to drive operational efficiency and effectiveness.

Qualifications and Competencies: 

• Valid Driver’s License
• NETA certification required
• Strong leadership skills with a proven ability to manage and mentor a team.
• Excellent organizational and communication skills.
• Demonstrated commitment to safety and fostering a safe working environment.
• Customer-focused mindset with the ability to build and maintain strong relationships.
• Technical knowledge of field service operations, equipment, and procedures.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a supervisory role or equivalent experience preferred. 

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy