Sales Operations Manager- Independent Retail

Sales Operations Manager – Independent Retail - Remote

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As the Sales Operations Manager you will be a part of the Sales Operations Team working as a remote employee. Your primary goal will be to ensure that our content is engaging, informative, and aligned with our brand's objectives. The Sales Operations Manager will manage the content on ShowPad, ensuring it is user-friendly and maximized for efficiency. This position will manage and own all commercial content utilized by our sales team and communicated to our Independent Retail and Distributor partners. This role is pivotal in executing our Independent Retail communications strategy, creating effective communication elements, and managing customer engagement platforms such as Chatter.  . You will also get to:

• Partner with the Director of Dealer Development & Communications to develop and execute the Independent Dealer communications plan.
• Manage and own all commercial content for the Dealers, Distributors, and Field Sales team.
• Oversee and optimize the content on the ShowPad platform to maximize usage and efficacy.
• Collaborate with the Dealer Experience Manager to leverage the “One Dealer Community” platform as a  comprehensive communication resource.
• Manage customer engagement platforms such as Chatter.
• Ensure the integrity and consistency of documents across platforms through regular audits and cleanup procedures.
• Facilitate and develop process improvements to monitor content usage, enhance communication and document management.
• Collaborate across functions to ensure alignment and effective communication.
• Coordinate and distribute all communications to Dealers, Distributors, and the Field Sales team, including Monthly Dealer Updates, Weekly Updates, Dealer Letters, blast emails, Sales, and Dealer Townhalls.

The Person: 

You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good?  In fact, you embrace it. You’ll also possess the following:

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• Minimum 3 years of experience in a communications or content management role.
• Proficiency in using communication platforms such as Chatter and content management systems like ShowPad.
• Proficiency in SEO best practices and keyword research.
• Strong knowledge of SalesForce and Microsoft Excel.
• Familiarity with Independent Dealer and Distributor communication strategies preferred.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

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We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique