Inside Sales Supervisor

The position of Inside Sales Supervisor will be based out of our Indianapolis, IN location!

Summary
The Supervisor Inside Sales is responsible for managing, maintaining, and building a team of highly motivated, self-disciplined, Inside Salespeople that are dedicated to customer service and sales growth. Will leverage technology and experience to establish and maintain customer relationships and bring new efficient processes to best meet the customers’ requirements.

 

What You’ll Do

• Coordinate training, projects, and specific tasks to personnel within inside and counter sales
• Gather marketing information regarding customers, competitors, and pricing as well as implements sales strategies set forth by senior management
• Supervise a team that processes telephone orders by quoting product prices, delivery specifications, and payment terms by offering substitute products where appropriate
• Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
• Assist outside sales personnel by processing priority transactions
• Establish and maintain customer relationships, communicates with customers and co-workers to provide technical information
• Participate in product meetings, product and process seminars, and product training to enhance and maintain personal and product knowledge
• Gains familiarity with the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods
• Work with branch personnel and vendor representatives to identify new potential stocking items
• Drive supplier rationalization to improve margins and leverage with suppliers
• Other duties as assigned

 

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
 

What You’ll Need

• High School or GED    
• 5+ years of customer service, sales, or electrical distribution experience 

 

Knowledge, Skills & Abilities

• Ability to consider all aspects of selling including vendor relationships, profit, and loss concepts and long and short-term goals of the company 
• Ability to exhibit a positive, friendly, and helpful attitude with customers, and to be sensitive to their needs 
• Ability to prioritize and manage multiple tasks and deadlines 
• Experience with Microsoft Office and the Web 
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills 
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence 
• Product and application knowledge essential 
• Able to work overtime as needed 
• Familiar with Customer Relation Management Tools (CRM) 

 

Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold    None
• Exposed to bio hazardous conditions    None
• Exposed to toxic or caustic chemicals which mandate attention to safety considerations    None
• Exposed to electrical hazards; risk of electrical shock    None
• Handles or works with potentially dangerous equipment    None
• Travels to offsite locations    Occasionally – up to 20%

 

Physical Demands

• Sit: Must be able to remain in a stationary position    Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location    Frequently – 21% to 50%
• Use hands