Pool Ambassador (Monday & Wednesday)

The pool ambassador will perform in a pleasant, professional, and efficient manner, a combination of duties related but not limited to
interacting with guests at the pool area, retail sales, renting & cleaning equipment, and maintaining pool area cleanliness and set-up
according to brand standards. Ensure a positive guest experience, taking ownership of situations and following up on daily requests.
Responsibilities will also include safeguarding of our pool guests, patrols, and monitors the pool areas, process incident reports as needed
and will apply and enforce the resort’s pool guest experience rules.
ESSENTIAL RESPONSIBILITIES

• Conduct walkthroughs of the pool areas to identify signs of intrusion and/or trespassing.
• Patrol the pool areas to ensure wristbands are being worn.
• Report all suspicious activity in the pool areas and assist with incident reports as needed.
• Communicate departmental concerns to the manager.
• Correctly handling cashiering transactions utilizing a POS system and balancing a cash drawer to the given amount.
• Greet and welcome guests in the pool area.
• Issues pool towels and instructions to guests as appropriate.
• Ensure all security protocols are followed as well as departmental and company procedures.
• Knowledgeable for all special resort accommodations and local information.
• Transmits and receives messages using equipment such as telephone, computer, radio.
• Answers inquiries pertaining to resort services, shopping, dining, entertainment and travel directions.
• Keeps inventory of towels, retail, & equipment
• Ensures the safe operation and usage of the water slide.
• Confirm, and cancel reservations for guests when applicable.
• Post charges such as villa or telephone by hand or machine.
• Recognition of repeat guests and familiarization of corporate accounts.
• Maintain pool area cleanliness, set-up, and organization.
• Maintain common area activity areas and equipment.
• De-escalate difficult situations.
• All other duties assigned by manager.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be proficient in accounting software
• Must have above average in all Microsoft office software particularly excel
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations’ skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess advance computer skills.
• Must have excellent customer relations’ skills.
• Working knowledge of occupational safety and health.
• Conflict management

PHYSICAL DEMANDS

Most work tasks are both inside and outside. A job is considered “both” if the activities occur inside or outside in approximately equal amount. Protection from weather conditions but not necessarily from temperature changes.

• Stands/walks approximately 90%. Sits at desk approximately 10%. Bends, stoops, reaches, and lifts to perform routine job tasks.
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