Rep Customer Service III

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

Responsibilities

• Ensuring that all orders are entered into the system accurately with reference to paint and pack codes and realistic promised dates.
• Acknowledgement of receipt of order by Ecom portal as well as e-mail and giving expected dates to meet customer needs.
• Offering substitute parts when necessary or obtaining stock from other warehouse locations to meet customer needs.
• Liaison with supply chain or logistics departments regarding availability and expected in plant dates to meet customer needs. This applies to both local and import products.
• The Customer Service Representative also communicates delivery problems timeously to customers and when necessary to Divisional Managers.
• Communication of open order status to customers for reconciliation and to external / internal stakeholders on matters related to meeting customer needs on time.
• Adhere to recovery strategy where customers’ needs have not been met.
• Departmental procedures for Reporting, GRA, PNC, IBT, credit notes and debit notes.
• Adhoc duties.
• Knowledge on cross border requirements

Qualifications & Job Requirements

• Grade 12
• Minimum 2-5 years in Customer Service
• Computer Literacy on Oracle R12, Windows,excel
• Strong Communication skills (written & verbal)
• Good accuracy and attention to detail
• Able to multi-task and work under pressure
• Customer focused

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.