Senior Product Manager, Retail Sales Experience

Job Description Summary:

Digital products play a central role in how we create value for customers, support the teams who serve them, and shape the consumer experience. Our product organization brings together small, empowered teams that move with clarity, speed, and purpose, enabling digital to be a meaningful source of advantage across our operating unit.

Our work touches the experiences that keep the business running, including customer journeys, service delivery, sales workflows, and the systems that connect them. We are raising our standards for product craft and rebuilding the platforms behind these experiences. Product Managers play a central role in this evolution, helping teams discover the right problems, deliver meaningful solutions, and continuously improve the experiences that power our business.

If you are energized by solving complex business problems, working closely with cross-functional partners, and shaping products that support strategic customer relationships, we would love to meet you.

About the Role

The Senior Product Manager, Retail Sales Experience owns products that support The Coca-Cola Company's national account sales teams, who are the leaders responsible for managing strategic partnerships with some of the largest retailers in North America.

These teams manage complex customer relationships, analyze performance across large portfolios, and develop joint plans that drive growth for both Coca-Cola and its retail partners.

Your work will focus on improving the tools, insights, and workflows that help account teams understand performance, identify opportunities, prepare for customer conversations, and manage strategic accounts more effectively.

You will partner closely with national account leaders, engineers, designers, and data teams to understand how these relationships operate and where better products can help teams make stronger decisions and operate with greater clarity.

This role is ideal for someone who enjoys solving complex data and workflow challenges and turning them into simple, powerful tools that help teams drive business outcomes.

Responsibilities

Product Ownership and Strategy

• Own product outcomes for key parts of the retail sales experience.

• Identify the most important problems to solve for national account teams and the business.

• Define clear success metrics tied to sales effectiveness, account performance visibility, and product adoption.

• Contribute to the long-term vision for how account teams plan, manage, and grow strategic retail partnerships.

Discovery and Delivery

• Lead discovery through customer interviews, stakeholder engagement, data analysis, and experimentation.

• Translate insights into well-defined product opportunities and priorities.

• Partner closely with engineering and design to deliver products that are intuitive, reliable, and scalable.

• Use feedback and performance data to guide iteration and improve product outcomes over time.

Strategic Account Enablement

• Improve how account teams analyze customer performance and identify growth opportunities.

• Deliver clearer visibility into portfolio trends, category performance, and execution across accounts.

• Simplify workflows that support account planning, preparation, and customer engagement.

• Ensure products support thoughtful, data-informed conversations with retail partners.

Collaboration and Influence

• Partner with sales, engineering, design, and data teams to deliver cohesive solutions.

• Align priorities and dependencies across related product areas.

• Communicate product decisions clearly and help stakeholders understand trade-offs.

• Contribute to a culture of learning, accountability, and continuous improvement.

Key Qualifications

• 5+ years in product management or related fields (engineering, design, data, research)

• Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact

• Proficiency in modern discovery and delivery practices

• Strong analytical thinking, with comfort using data and experimentation in decision-making

• Clear, compelling communication across technical and non-technical audiences

• Ability to balance multiple priorities and make thoughtful trade-offs in complex environments

• Education: Bachelor’s degree or equivalent practical experience

Preferred Qualifications

• Experience building products that support sales teams, commercial planning, or customer relationship management.

• Familiarity with CRM systems, sales analytics platforms, or commercial planning tools.

• Experience working with large enterprise customers, retail partners, or complex account structures.<