Virtual Auto Appraisal Claims Negotiator (High-Volume Desk)

Job Title: Virtual Auto Appraisal Claims Negotiator (High-Volume Desk)
Company: Snapsheet
Job Location: Remote (See geographic restrictions below)
Job Type: Full Time
Start Date: TBD, Future Opportunity

About Snapsheet 

Snapsheet is the industry leader in virtual property damage claims. While others are just now adapting to remote models, we engineered the standard. We provide the cloud-based architecture and elite technical expertise that over 170+ P&C Carriers, MGAs, and TPAs rely on to deliver precise outcomes. Our specialized services span the entire claim lifecycle, including virtual handling for auto, specialty lines, total loss, and total loss settlements.
 

The Role

We are not looking for candidates who can write basic auto collision estimates. We are looking for analytical reviewers who can research and support a technical position through negotiations and informed decision making. As a Virtual Claims Negotiator at Snapsheet, you are a technical expert with high-level problem-solving skills who thrives on executing tactical, high-volume work.

We look for reviewers who are motivated within a high-volume production environment,  but never at the expense of accuracy. You must ensure that repair plans are consistent with the reported facts of loss. We expect you to take ownership of the claim by identifying discrepancies and elevating questionable damages to leadership or the carrier for further review. 

Responsibilities

• Technical Negotiation: Pick up the phone and negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines while maintaining professional rapport.
• High-Volume Execution: Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day.
• Technical Defense: Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos, supporting your repair decisions with data and logic.
• Process Adherence & Professionalism: 
  • Documentation Excellence: Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance.
  • Adaptability: Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence.
  • Professional Conduct: Effectively represent Snapsheet and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.

Qualifications

• Experience: 3–6 years of auto physical damage claims handling experience preferred. We highly value candidates with a background in both insurance carrier operations and collision repair environments. You must have a minimum of 2 years of experience writing auto property claims and a deep understanding of DRP (Direct Repair Program) workflows. 
• Proven Volume (Required):  
  • Carrier/IA Desk: History of handling 10–16 desk reviews per day or experience in high-volume CAT deployments.
  • Carrier/IA (Field): History of successfully managing 6-10 field estimates per day. 
  • Shop: Proven history of personal ownership over $100k+ in monthly individual sales.
• Technical Proficiency: Extensive working experience in CCC One is required. 
• Market Experience: