Associate Regional Account Manager

As an Associate Regional Account Manager, you will be responsible for achieving productivity, financial performance, client service, and relationship objectives for the Regional Account Manager assigned to multi-family housing regional communities. This role supports Assurant's resident insurance and performance bond security deposit alternative products. You will assist in executing specific business development strategies, meet company quality standards, and conduct in-person and online implementations. This includes providing refresher training for on-site staff and offering general motivational and promotional support for associated client regional or mid-level field managers and communities.

What will be my duties and responsibilities in this job?  

• Conduct new client implementation and refresher training for clients’ multi-family housing property managers and leasing agents.

• Demonstrate knowledge of the processes, procedures, features, benefits, and the client and resident value proposition of the Assurant program(s) and the usage of any integrated delivery provider service.

• Set up and manage the implementation of new performance bond clients. Promote and support the expansion of participating communities with regional and mid-level managers.

• Monitor results, contact, and review with regional managers of underperforming communities, and share findings with Sales Consultants, Account Executives, and other Business Unit Managers to formulate recommended actions for client management. Identify and assist in resolving customer, client service, and quality issues.

• Review and adjust the performance bond Delivery Rules for communities as needed.

• Provide performance bond risk management consultancy to maximize program benefits for the client.

• Assist with the design, development, and execution of motivational and promotional programs to support the multi-family housing programs.

• Evaluate and participate in sponsorship opportunities.

• Potentially attend and present at regional client meetings based on business needs.

• Attend client and industry conferences and trade shows to build regional relationships, promote the Assurant program(s), and support new client prospecting and other sales development activities.

• Monitor updates in the multi-family housing industry, including introducing new products and services, client and business partner relations, and financial stability of existing competitors and clients to support maintaining our position as a leader in the industry.

• Ensure all activities comply with legal requirements and corporate policies. Report any potential out-of-compliance client material, procedures, or practices to Business Unit Management.

• Meet and maintain corporate financial and budgetary expense objectives for the assigned region and clients.

What are the requirements needed for this position? 

• Bachelor's degree or equivalent work experience.

• A minimum of 1 year of experience in Project Management.

• A minimum of 1 year of client-facing Account Management experience.

• Proven experience managing multiple projects simultaneously.

• Advanced knowledge of sales and training techniques, client relationship building, client service, account development, and multimedia presentations.

What other skills/experience would be helpful to have?  

• Property Management experience is highly desired.

• Three years of progressive experience with a track record of accomplishment within the multi-family housing industry or client management within the property and casualty insurance industry.

Will travel be required?

• Could be up to 5%, based on business needs.

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Pay Range:

$63,400.00 - $105,800.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

01/09/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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