Front Desk Receptionist- Child and Family Division

Job Description:

ESSENTIAL JOB FUNCTIONS

• Performs such front-desk/reception functions as meeting and greeting clients and visitors, answering multi-line phones, forwarding calls to voice mail or appropriate staff member, taking and delivering messages, checking in clients (including verifying such demographic information as telephone number, mailing address, payer source; collecting payment for services; documenting payment for services; notifying clinician when client arrives); reconciling cash drawer; scheduling client appointments; copying, sorting, and delivering mail;  sending and receiving/delivering faxes; and meeting with client to review client intake form.
• Enters various client data in electronic information system (e. g., client demographics, client eligibility information, client transfers) and enters other program-specific data (e. g., grants) in various databases.
• Performs variety of administrative functions, data entry, validation
• Participates in daily deposit process, including daily deposit reconciliation.
• Performs such medical treatment-related administrative functions and processing lab results.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

EDUCATION

• High School or GED required.
• Completion of up to 18 months’ business school, beyond high school preferred.

EXPERIENCE                

• Three to four years’ experience working in office setting and performing various clerical or administrative tasks. 
• Advanced knowledge of Microsoft Office Suite.
• Strong oral and written communication skills.        

PHYSICAL DEMANDS

• Position has no unusual physical demands; individual has discretion about walking, standing, etc.
• Position requires lifting up to 10 pounds, with occasional lifting of ledgers, medical records, or computer runs. 
• Position may occasionally require walking or standing, stooping, or bending.
• Occasional exposure to office chemicals or continual use of a video display terminal.    

Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.

Time Type:

Full time