Run Project Manager

About us

Keepeek is the leading Digital Asset Management (DAM) player in France, supporting more than 350 major brands including Stellantis, Orange, Renault, La Redoute, the French Ministry of Culture, Intermarché, Auchan, and Airbus.

Since 2023, Keepeek has joined Papirfly, a global leader in Brand Management and on-brand content creation. Together, we are building the world’s leading platform for brands to manage, create, and distribute their content consistently and at scale.

With teams across France, Norway, Sweden, Denmark, the UK, and the Czech Republic, we offer a dynamic environment where innovation, quality, and collaboration are central to everything we do.

The role

The RUN Project Manager is responsible for the ongoing support of Papirfly & Keepeek clients after their solution goes live, with the objective of ensuring customer satisfaction, service quality, and long-term client relationships. They manage and prioritize all RUN-phase requests (support, configuration, bug fixes, enhancements, and technical operations), coordinate interactions between clients and internal teams (Support, Product, Delivery, Operations, and Sales), and provide a high level of functional and technical support. The role is central to incident analysis, requirement definition, performance monitoring, and the production of clear deliverables, while also contributing to continuous improvement initiatives and identifying evolution opportunities for Premium accounts.

Your missions

Ensure follow-up of RUN Premium customer requests

• Ensure the tracking and proper execution of customer requests during the RUN phase

• Deliver and monitor Customer Success support services for clients subscribed to the offer (business reviews, quarterly statistical exports, customer follow-up workshops, demos, steering committees, collection and definition of new requirements)

• Manage technical operations projects: annual database exports, certificate renewals, analysis and maintenance of client-specific developments

• Centralize and relay customer feedback to Product Owner, Operations, and Delivery teams

Support new requirements for RUN Premium customers

• Support customer evolutions and new requirements

• Ensure the quality of the customer experience and communication with Keepeek teams

• Scope and formalize customer requirements in order to optimize integration team effort

• Work closely with the sales team to address new needs (upsell)

Functional & technical support

• Actively contribute to functional and technical support

• Manage assigned support tickets and coordinate with internal teams to resolve customer requests

• Analyze reported issues and errors

• Review functional specifications of implemented developments

• Analyze execution reports and script logs

• Monitor performance indicators and identify continuous improvement actions in collaboration with the relevant Keepeek teams

Our values — Innovative, Committed, Trustworthy, Supportive

Au sein de notre service nous privilégions la communication, le partage des connaissances et l'expertise.

Nous travaillons dans un esprit de proximité, de transparence et d'écoute.

Vous bénéficierez d'entretiens individuels hebdomadaires avec votre responsable pour accompagner votre développement professionnel, et le télétravail est largement accepté.

Your profile

Experience

• Minimum 2 to 5 years in project management, support, or Customer Success, ideally in SaaS or B2B environments. Experience with Premium or large accounts is a plus.

Technical skills

• Mastery of web/application environments and good understanding of SaaS architectures.

• Ability to analyze reports, logs, and functional/development specifications.

• Knowledge of ticketing and client support tools (Jira, Zendesk, etc.).

Functional and interpersonal skills

• Excellent written and verbal communication, with strong client service skills.

• Ability to prioritize, organize, and manage multiple cross-functional topics simultaneously.

• Pedagogy and ease in leading meetings with technical and non-technical stakeholders.

Soft skills

• Rigor, autonomy, and method in project and support management.

• Anticipation, proactivity