Jobs and Careers
Back to jobs|Dashboard
XP

Technical Customer Success Director

Xperi
Polandfull_timeVerifiedPosted 7 Apr 2025

About the role

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™ and TiVo®. Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.  About the role:   Within our Smart TV Media Platform business unit, we are now looking for a Technical Customer Success Lead - Director. You will be based in the Warsaw area, Poland. Our business unit is a globally distributed organization with a true international spirit. At the same time, we have local offices with a first name atmosphere. In the Customer Success department, our charter is to be the voice of the customer within our business and to work with our internal teams, Customer’s teams and Partner’s teams to drive programs with them to accelerate the global footprint of Powered by TiVo TVs.  As a Customer Success Lead - Director, you will lead and co-ordinate internal teams across Commercial, Marketing, Product Management, Engineering, Quality Assurance, Content Onboarding and Customer Support departments to deliver programs of work, working in concert with our external partners and customers. What you will get to do:  Within the team, your key responsibilities are 
  • Team Leadership – to inspire, drive and co-ordinate technical and commercial teams to collaborate and deliver effectively and efficiently against agreed goals
  • Program Delivery – Build plans and execute on delivery timelines, managing risks and issues with internal and external stakeholders
  • Collaborate and Communicate – working effectively with all internal stakeholders (up to and including CxO level) and with our partners and customers (across all levels within their organizations). Building and developing relationships and delivering on commitments are key attributes to this role, and pivotal to the success of the Customer Delivery Team
Who we are looking for:
  • Program delivery experience in a customer facing environment
  • Business and commercial acumen to understand the needs of our customer and to champion their cause within our organisation
  • At least eight years of equivalent industry experience within a software development and delivery organization.
  • Solid experience in the software delivery lifecycle 
  • Practical knowledge and understanding of project management methodologies 
  • First class communication skills
  • First class problem solving skills to identify issues and work collaboratively with teams to identify and action winning solutions
  • Understanding of business requirements and technical concepts and be able to discuss these with both technical and non-technical people
  • Ability to work collaboratively to build plans and communicate the logical sequencing of tasks and actions to deliver on these plans
  • Ability to co-ordinate and track progress and communicate effectively and motivate teams to solve problems and issues as they arise
  • Fluent Polish and English (C1 level), both written and spoken
  • Education and continuous learning 
  • Bachelor’s degree in a relevant field (or equivalent work experience) 
  • Curiosity and a passion for learning new things.
Nice to have:
  • Past or current industry experience related to the role
  • Experience with line management
 Life @ Xperi: At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal wel

Apply for this role

Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.

Apply Now →Generate Application Kit

Free account required — sign up in 30s

Company

Xperi

View company profile →

Similar roles

Technical Sales Engineer (m/w/d)

Lindenberg-Anlagen GmbH

Overath, Bergisches Land

Leiter (m/w/d)Technischer Vertrieb/Anwendungstechn.- Head of Technical Sales/Application Engineering

Bahr Modultechnik GmbH

Luhden

Entwickler / Technical Allrounder (m/w/d) – E-Commerce, Automatisierung & Systeme

Dosenspezialist GmbH

Gotha, Thüringen