Academic Account Manager (Remote) (Michigan/Ohio)

The Academic Account Manager is responsible for maximizing market share, product revenue, preference and usage in a designated territory by effectively managing a high performing set of assigned law schools. Academic Account Managers are consistently adapting to industry trends to employ in-person and digital engagement methods to effectively communicate the value of Thomson Reuters' platforms to law school customers.

Location: This is a remote/work from home opportunity. The ideal candidate can be located in Ann Arbor or Detroit, Michigan and surrounding areas.
 

About the Role:

In this opportunity as an Academic Account Manager you will:

• Act as high performing account manager to secure long-term, Westlaw and Thomson Reuters preferred, loyal customers within a designated territory of assigned law schools
• Own revenue retention responsibility for law school customers in assigned territory. Prospect for new sales opportunities within existing customer base.
• Demonstrate exceptional presentation skills to maximize front-end client relationships
• Demonstrate a high level of professional qualities and an engaging disposition that commands attention and respect of customers in law schools and across all segments
• Exhibit a deep knowledge of Thomson Reuters products such as Westlaw, Practice Solutions, Print, and other software solutions, as well as the legal profession and the academic and law school industry
• Develop strategic territory plans to manage a cost efficient, high performing business, through maximization of both in-person and online training as well as implementation of customer promotions
• Direct responsibilities for Student Brand Ambassador management, including hiring and HR issues, motivational factors, continued training and consistent reporting of activities and results
• Represent Thomson Reuters at various trade shows and conferences, both regional and national in scope.
• Provide consistent and accurate reporting
• Demonstrates to work independently and collaboratively

Key Skills, Knowledge and Abilities:

• Effectively meets customer needs and builds lasting customer relationships; takes responsibility for customer satisfaction and product preference.
• Demonstrates professional qualities and demeanor that commands attention and respect from law school faculty and students
• Proven revenue retention success against target along with excellent account management and territory management skills
• Possesses strong ability to provide customers with high-impact training to exceed their needs
• Strong time management, prioritization and organizational skills. Ability to exercise independent judgment and discretion
• Ability to identify problem areas, trends, and opportunities and recommend action to management
• Competence to effectively lead and manage a team of Student Brand Ambassadors
• Leadership qualities including self-motivation, resilience, positive attitude, and a team player
• Ability to adapt and work in a fast paced environment that changes often
• Ability to master and communicate benefits of Thomson Reuters products and services to maximize value to customers
• Exhibits a strong knowledge of, or willingness to master, law school products such as Westlaw Precision, print and media programs, workflow solutions, the law school market and the legal profession 

About You:

You're a fit for the role if you have:

• JD required
• Prior legal experience preferred
• Strong communication and presentation skills.
• Customer service orientation and experience
• Proficient in MS Office and Social Media
• Ability to travel to training sessions, meetings and to law school locations as needed – 50% travel may be required

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

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