Director - Customer Success / Boston, MA

Greetings Everyone
 

Who are we? 

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.

 

Job Responsibilities:

• Client relationship management and business development: manage client relationships, build portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaboration with all delivery stakeholders involved to ensure fulfilment of all commitments to the client.
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Own P&L responsibility for a fortune 100 customers
• Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities.
• Manage the portfolio of projects and guide the delivery team to ensure successful execution for the respective accounts.
• Take ownership to grow revenue at existing key accounts and mine new accounts and customers.
• Interact with Pre Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done.
• Take ownership on key metrics such as Project Profitability and Revenue growth.
• Bottom line accountability for Governance and Customer Satisfaction in Project interactions
• Review the performance metrics of the account with the delivery, operations and finance teams on a regular basis.
• Maintain the customer satisfaction score on an average of 4.0 & above and overall portfolio of projects carried out to be over 1 million-2 million in revenue per month. project execution
• Initiate and deliver projects in conjunction with dedicated DMs or shared DMs.
• Fair evaluation of the team and eliminating constraints towards success.

Required Qualifications:

• A minimum of 10-15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm