Supervisor, Patient Access & Pre-Access

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, embracing new ideas, driving innovation, and striving for excellence, this role ensures every patient, client, and colleague interaction is meaningful and contributes to our mission of redefining what’s possible in healthcare.

Position Summary

The Patient Access Supervisor organizes and coordinates the daily activities of assigned staff to ensure safe, effective, compliant, and fiscally responsible operations. This role partners closely with the Patient Access Manager to support staff development, operational performance, and service excellence while maintaining a working knowledge of revenue cycle and patient access functions.

Essential Responsibilities

• Coordinate and oversee daily registration and pre‑registration activities to ensure all duties are completed accurately and on time.
• Organize, schedule, and assign staff, including rotations, time off, call‑offs, and on‑call coverage, in accordance with organizational policies while minimizing overtime and maximizing productivity.
• Monitor daily productivity and department performance metrics, including point of service collections, wait times, productivity, overtime, and other key indicators; communicate results to staff and leadership as required.
• Conduct and oversee orientation, training, and ongoing education for Patient Access staff to ensure compliance, quality performance, and excellent customer service.
• Track and monitor upfront collection processes; assign goals and provide coaching or corrective action as appropriate.
• Assist the Patient Access Manager with day‑to‑day operations, staff evaluations, time and attendance tracking, and departmental reporting.
• Participate in on‑call rotation, including days, nights, and weekends; provide administrative and educational guidance and assist with staffing coverage during call‑offs or unexpected volume surges.
• Perform audits to assess performance and compliance; provide ongoing coaching and education to support continuous improvement.
• Assist with the development, implementation, and maintenance of departmental processes and procedures.
• Serve as a resource to staff and ancillary departments, promoting standards of behavior that support service excellence for internal and external customers.
• Manage assigned projects related to operational improvements, process changes, and performance tracking; report progress to Patient Access Leadership.
• Participate in facility meetings and operational activities as assigned to ensure alignment between clinical teams and Patient Access operations.

Leadership Competencies

• Decision Making: Gathers, analyzes, and interprets information to evaluate alternatives and make timely, effective decisions.
• Courage: Addresses challenging issues directly, makes difficult decisions, and takes action despite obstacles.
• Influencing: Uses effective communication and persuasion to gain commitment and support for initiatives and outcomes.
• Coaching & Developing Others: Supports the growth and development of staff by strengthening knowledge, skills, and performance.
• Emotional Intelligence: Builds trusting relationships by understanding and adapting to the emotions and perspectives of others.<