Unit Coordinator, MICU A 24 Hours, Permanent Evening, Every Tuesday, Wednesday and Friday

POSITION SUMMARY:

Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in the delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.

Care of the Patient and Family/Visitors:  

Position: Unit Coordinator

Department: MICU A

Schedule: 24 Hours, Evening T, W and F

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.

• Greets and directs patients, families, visitors, and staff in a friendly courteous positive customer service manner. 

• Identifies self. 

• Provides informative, non-clinical information when requested by patients, families, staff, or visitors. 

• Interacts in a courteous professional manner. 

• Coordinates activities of front desk/office support services.

•  Performs clerical duties for the department. 

• Answers/responds to telephone calls and inquiries promptly. 

• Handles inquiries; refers calls/inquires to appropriate personnel promptly.  

• Checks and replies to BMC e-mail frequently during shift. 

• Checks voice messages and follow up on messages during the shift. 

• For Respiratory Therapy Dept, this also includes; Logs in to the pulmonary function test (PFT) extension at the start of each shift, following breaks and lunch. 

• Logs off the PFT extension at the start of breaks, lunch, and the end of the shift. 

• Uses manual/computer programs/terminal for access & data entry of patient information, verifies and updates as necessary, prints reports, faxes as needed, orders items as needed, schedules appointments, verify information, etc.  

• Answers patient call lights promptly and immediately, if possible. 

• Response to patient requests within the scope of his/her role seeks assistance from the clinical team as appropriate. 

• Follows up on-call light requests to ensure nursing staff has responded. 

• Maintains communication data, i.e. computer, charge/whiteboards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e. Participates in orienting patients to their room, calling light, telephones, and the unit by distributing welcome letters and informational packets. 

• Initiates daily RN phone assignment, logs RN daily phone numbers, and demonstrates appropriate procedures to triage calls through the patient call system. 

• Secures patients’ personal property and belongings according to hospital procedures, e.g., labeling patient belongings, sending valuables to the safe, etc.  

• Ensures a patient belongings list for every patient. 

• Upon discharge copies belongings list and files in binder/other designated location. 

• Monitors healthcare computer software systems (i.e., SCM, SDK, GE, etc) and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in a chart, makes clinic appointments for the patient before discharge, documents as required.  

• Handles and distributes mail, flowers, gifts, etc.  

• Facilitates patient/family/visitor access to available hospital services such as the cafeteria, chapel, gift shop, parking, cashier, etc. 

• Identifies emergencies and initiates appropriate response actions within the scope of his/her role. Is familiar with area disaster plans and units. 

• Coordinates and makes appointments for transportation for patients and related materials, e.g., VA, chair car, patient transport, medical records, specimens, blood products, requisitions, etc., promptly. 

• Uses computer software /terminal for access data entry. Interface among various departments: works collaboratively with other units, services, and departments to ensure patients, families, visitors, and staff receive needed services information, and materials. 

• Takes initiative to identify and resolve/respond to questions and/or discrepancies; acts within the scope of his/her role and refers issues to appropriate team members as needed. 

• Performs a variety of office and clerical functions, such as photocopying, sending, and receiving fax transmissions; takes actions to respond appropriately. 

• Checks copier daily and replaces paper as needed. Calls for service of the copier as needed.