The Carter Center: Sr. Associate Director, Development Systems, Development

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Description

 

 

 

The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in Atlanta, GA, by former U.S. President Jimmy Carter and his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in more than 80 countries by waging peace, fighting disease, and building hope. The Carter Center is guided by a fundamental commitment to human rights and the alleviation of human suffering. It seeks to prevent and resolve conflicts, enhance freedom and democracy, and improve health.  

 

The Carter Center collaborates with other organizations, public and private, in carrying out its mission around the world. Current information about the Center’s many programs and activities are available at The Carter Center.

 

 

SUMMARY:

The Senior Associate Director, Development Systems at The Carter Center provides strategic leadership for the development and optimization of fundraising technology and data systems. This role partners with the Development and Technology teams, as well as external service providers, to design, implement, and manage solutions that enhance fundraising operations. The position requires deep expertise in fundraising best practices, data governance, and the effective use of technical tools to drive fundraising insights and operational excellence. This position reports to the Director of Development Operations and Stewardship.

 

 

KEY RESPONSIBILITIES:

 

Strategic Leadership:

• Leads the execution of fundraising technology strategy for solutions that support the Center's fundraising development goals.
• Stays current with industry standards and emerging technologies to ensure best-in-class systems and processes.

 

Systems and Data Management:

• Oversees the implementation, maintenance, and continuous improvement of CRM platforms and integrated applications.
• Collaborates with the Carter Center's IT team to ensure data integrity, consistency, and security across all donor systems remains in line with IT policies.
• Serves as the primary gatekeeper for donor data and system access. Leads documentation of data model structures and maintain up-to-date SOPs for all core development systems.
• Plans and manages data migrations, exports, and appends for fundraising purposes.

 

Reporting and Analytics:

• Develops, deploys, and maintains standard and custom reports, dashboards, and data visualizations to support fundraising initiatives and analysis.
• Partners with stakeholders to define reporting requirements and deliver actionable insights. Supports fundraising strategy through data selection, extraction, and reporting for daily operations.

 

Project Management:

• Creates and manages comprehensive project plans, including schedules, budgets, resource assignments, and key dependencies. Directs the development of functional specifications, testing methods, and acceptance standards for all system-related projects. May assist Director with special projects to make processes more efficient and cost-effective.

 

Budget Management:

• Works with systems vendors on contract renewals and collaborates with Finance and Development staff to monitor budgets and make recommendations to the Director for budget adjustments.
• Liaison and Representation: Serves as point person for Development in matters relating to donor systems.
• Collaborates with Carter Center IT to implement proper compliance processes and procedures and with Finance to meet reporting requirements.
• Collaborates with leadership from Programs Development (Health/Peace), Individual Giving units, and Direct Marketing regarding processes and strategies to ensure data integrity, meet Finance reporting needs, and increase user engagement and efficiency.

 

Stakeholder and Vendor Engagement:

• Collaborates with internal teams and external vendors to align technology products and projects with Development objectives. Maintains clear and effective communication among all parties.

 

Training and User Adoption:

• Designs and delivers training programs and materials to promote effective use of CRM systems and related applications.
• Monitors system usage, analyzes adoption metrics, and implements strategies to maximize user engagement and resource efficiency. <