Customer Delivery Specialist - HPE Financial Services

Customer Delivery Specialist - HPE Financial Services

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Financial Services is seeking a Customer Delivery Specialist (CDS). 

Responsibilities:

• Owns complex operational processes, quote, deal coordination, bid management, supplier invoice management and sales reporting.
• Manage and support legally approved documentation.
• Apply subject matter knowledge to solve common and complex business issues and provide input for process improvements.
• Play an important role in managing the sales forecast.

Funding and booking Schedule of Authority (SOA)

• Manage and execute all tasks required for the delivery of complex (non-programmatic) solutions.
• Compliance with established guidelines and policies.
• Knowledge of systems and tools to manage all tasks.
• Monitor Supplier Payments and Volume Targets.

Frequent communication with partners, customers, colleagues

• Partner with Sales.
• Successfully manage reseller relationships.
• Customers:
  • Solid understanding of solution to assigned named accounts (Tier 1 & 2).
  • Support total customer experience.
• Team: 
  • Communicate/escalate to CRM / PRM any customer / partner changes quickly, consistently, effectively.
  • Collaborate and engage with team members providing valuable input for customer projects/solutions.
  • May act as a team or project leader validating deliverables and team decision making processes.
  • Provides guidance and leadership to all colleagues.

Competencies:

• Proven ability to multitask.
• Attention to detail.
• Effective organization, time management, prioritization, follow-up, and execution skills.
• Excellent communication skills (e.g. written, verbal).
• Good working knowledge of Microsoft Office.
• Ability to work as proactive member of a team, as well as independently.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• Strong enterprise contributor skills to drive the best business outcome for the customer and the company.

Experience:

• University degree or equivalent experience.
• Typically, 2-4 years’ experience in a business-related function, preferably finance or accounting.
• Mastery in English.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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