Client Success Partner - School-Based Medicaid (VA)

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

PCG helps school districts and state agencies across the country support the delivery of health-related services by helping schools access critical Medicaid reimbursement. Client Success Partners (CSP) are key members of the Client Success Team within the School Based Services (SBS) Center of Excellence (COE). This role will directly work with PCG Education clients, taking ownership for stakeholder engagement with a strong focus on optimizing program returns. This role must effectively integrate capabilities in client management and project management, collaborating with Operations, Product, Program Integrity, and other staff to execute contractual obligations. CSPs also actively engage with local team members, working together to understand state and school district environments to effectively deliver and expand PCG services. This position may report to either a SBS COE Client Success Director or a Client Success Lead. 

Duties and Responsibilities

Clients  

• Own and manage a client portfolio and cultivate relationships with state agencies and partners
• Understand and continually monitor Federal, state, and local Medicaid School-Based program policies
• Leverage client communication and management tools, structures, and best practices, collaborating with functional areas where needed (e.g., creation and execution of client action plan(s))
• Seek continuous improvement throughout the client journey: implementation, adoption, optimization, and expansion
• Create partnerships where clients are retained, highly satisfied, and can serve as references
• Uphold strong project and change management practices, both internally and externally
• Communicate with clients on contract and project deliverables, demonstrating clarity and consistency – be transparent about any potential risks and open to new opportunities
• Seek and share feedback about the evolving needs of our clients

Team

• Be an active participant of the Client Success team, contributing to a professional and respectful team dynamic with a culture of mutual accountability
• Work with your supervisor to specify goals and objectives for your portfolio that align to the overall Client Success vision
• Take part in special/strategic initiatives and projects, as available and capacity allows

  

Collaboration & Coordination

• Take initiative to evaluate current processes, identify any gaps, and make improvements
• Collaborate and coordinate with local teams and other COE staff to meet our clients’ needs. Examples include: partner with local team regarding FFS business development opportunities and activities, work with Product & Operations to efficiently and effectively onboard, train, and support clients, provide feedback to Data Analytics about client data requests and needs, etc.

Required Skills

• Com