Jobs and Careers

Patient Experience Rep.

Children's Hospital - Main Campus, United States, United Statesfull_timeVerifiedPosted 6 Jul 2026

About the role

Your job is more than a job.

Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do.

GENERAL DUTIES

Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests.

Provides visitor badges to all that enter into the building proceeding to the upper levels to visit a patient room. Obtains identification to provide a badge is a necessary to ensure the identity of those visiting for the safety of patients and guest.

Coordinates investigation and resolution of consumer complaints concerning the quality of care and services by providing and coordinating a complaint and grievance system for the organization.

Collaborates with leadership to identify complaint trends. Gives feedback to facilitate system improvements to better meet the consumer's needs and further enhance patient experience.

Works closely with internal and external parties to manage and facilitate high visibility processes and projects which enhance patient satisfaction and focus on the patient's overall experience.

EXPERIENCE QUALIFICATIONS

6 months to 1 year of Customer Service experience, preferably in a health care setting preferred. Other work experience will be considered (i.e., cashier, receptionist, hotel front office, or other similar function).

EDUCATION QUALIFICATIONS

High School Diploma or equivalent

LICENSES AND CERTIFICATIONS

CPR within one year

SKILLS AND ABILITIES

Must have effective communication skills.
Guest relations skills.
Ability to multi-task and have computer software skills.
Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs and holidays.

REPORTING RELATIONSHIPS

Does this position formally supervise employees? No

FUNCTIONAL DEMANDS

Light: Light physical requirements- Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

PHYSICAL DEMANDS