Program Manager, Industry Relations

Description

Soleo Health is seeking a Program Manager, Industry Relations to work Remotely (USA). Join us in Simplifying Complex care!

Soleo Health Perks:

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Annual Merit Based Increases
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program

The Position:

The Program Manager, Industry Relations is responsible for managing the success of the relationship(s) with an assigned customer(s) in order to achieve the goals and objectives identified by the customer and Soleo Health and its affiliates. Responsible for building long-term relationships between the customer, Soleo Health, and other professional organizations and third-party vendors (Data Aggregators, Hub Providers, contracted vendors, etc.). The complexity of the solution, product, or services offered is variable and can range from simple to moderately complex account management and client partnership.

• Internal and External Client Relationship
• Program Development including implementation coordination
• Program Oversight and Management
• Contractual Agreements, Storage and Adherence
• Quarterly Business Review preparation and execution

Responsibilities include:

• Own client relationship and act as the point of contact for all program services, projects and operational performance issues. Develops lasting relationships that foster client ties.
• Interacts with clients and project sponsors, stakeholders and various project members to ensure that specified business needs are met; assists in the post-implementation analysis to ensure that requirements are fulfilled.
• Assists in the development, refinement, validation or ensures completion of all projects; seeks insights from program that are of value to customer and communicates those insights; manages various work plans to ensure project commitments are met - on time.
• Collaborate and implement on mutually agreed upon written policies and procedures (Business Rules Document(s) (“BRDs”) and Client Work Instructions (“CWIs”), and process flows in connection with the program alongside partner.
• Provide support ensuring that business requirements are identified, understanding of expectations of each party, and establishment of agreed upon milestones and delivery dates are met.
• Analyzes program processes and makes recommendations for improving efficiency, resulting in expense reduction both internally and for external clients.
• Effectively communicates relevant project information to superiors. Delivers engaging, informative, well-organized presentations.
• Manage project development from initiation to closure. Collaborate with internal and external stakeholders to track and report on project milestones and provide status reports.
• Responds, resolves and/or escalates issues in a timely fashion.
• Applies comprehensive knowledge and/or engages the appropriate subject matter experts to gain a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
• May contribute to the development of policies and procedures.
• Collaborates on technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives.
• Lead and support strategic meetings with Pharma partners onsite or virtually, summits or vendor partnership meetings, quarterly business reviews (QBR’s) and meetings for program success.
• Responsible for gathering input and compiling information received from key subject matter experts to create customer specific customization for responses, business reviews, and meetings.
• Evaluates operational issues to determine how competitive and current it is with the latest trends in the industry.
• Completes all required duties, projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.

Schedule:

Remote

Monday - Friday 8:30am - 5:00pm

Requirements

• Bachelor’s degree in Business Administration, Project Management, Healthcare, or a related field (required). Advanced degree (preferred).
• A minimum of 5-7 years of experience in a health care related field
• A minimum of 4 years of experience in account management in a health care related fie