Kronos Business Analyst (Oracle Business Analyst)

Department Overview

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

 

ITG employees are responsible for the security of OHSU technology. In exercising their duties, ITG employees must follow OHSU's security directives, incorporating security measures in the delivery of their everyday tasks, and are required to report security concerns to the OHSU Integrity Office and/or ITG Security Engineering team.

Function/Duties of Position

• System Analysis and Design:
  • Troubleshoot production issues and provide user support via the phone and email.
  • Develop plans to correct problems that may include modifications to user procedures, user data entry instructions, user training, and/or database correction proposals.
  • Maintain a problem/issues log and communicate problem status.
  • Work with customers to document specifications/requirements for enhancements and fixes to systems, applications, reports, and interfaces.
  • Analyze requirements and design solutions to meet customer needs for enhancements and fixes to systems, applications, reports and interfaces. Provide level of effort estimates to support resource planning.
  • Upon customer request, complete analysis to quantify the extent of system changes required for issues related to collective bargaining.
  • Analyze applications and systems to identify opportunities for simplification and enhancement.
  • Analyze present and future system needs of customers and make recommendations on options and alternatives for implementing applications and systems.
  • Manage Projects related to Kronos and HRMS (Payroll).
• Quality Assurance Process:
  • Ensure that proper quality assurance standards are applied throughout the software development life-cycle. Manage work requests from initiation through close.
  • Work with assigned departments to document user-friendly testing of system/interface requirements, make design recommendations to meet quality assurance requirements and project schedule.
  • Assist and/or develop test cases and scripts and thoroughly test fixes, enhancements, and patches prior to release into user testing. Document and communicate preliminary testing results.
  • Translate technical specifications and requirements into informative, user-friendly test plans for end-user acceptance testing.
  • Help to ensure data integrity and validity of applications and reports.
  • Work with Kronos/Oracle technical support to facilitate the application of patches and the timely resolution of Service Requests.
• Education:
  • Participate in appropriate activities that enhance general knowledge of or ability to do assigned work.
  • This includes, but is not limited to, the following: attend classes, seminars, and other training forums; attend staff meetings and other informational sessions; read vendor documentation, trade publications, or other sources appropriate to position; interact with peers and other employees to receive and disseminate information.
• This position may perform other duties as directed by ITG management.

Required Qualifications

Education

• Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a

  combination of clinical or operational healthcare environments; OR

• Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.

Experience

• Experience as a Humans Resources business analyst working with the Oracle and Kronos eBusiness suite in an academic medical center or related organization.

• Experience providing quality assurance and testing support in a software development environment.

• Experience managing human re