Operations Analyst I

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

This person will be responsible for the validation of client authentication processes, input/verification of domestic, international, and foreign currency wire transfers outgoing wires into our wire system. Will accept phone call request to create wire transfers and perform call backs to clients for wire verification. Responsibilities will include fraud review, managing and processing system wire queues. Review, investigate, and understand Sanction Alerts regarding wire and SWIFT traffic and appropriately adjudicate alerts in a timely manner. Provide exceptional service to internal and external clients while following all established policies and procedures.

How You'll Succeed

• Client Engagement - Interact with both internal and External customers and maintain a positive working relationship between them and the bank.
• Attention to Detail - Must be able to maintain a level of detail while working with multiple parties and continue to do things in a timely manner.
• Multitasking - You will be required to handle multiple things at once. Processing telephonic wires, manual wires, transaction reporting, and repair queues all while on the phone.
• Ability to Learn - This role will require 6 - 12 months of experience and the ability to pick up processes and information about the role and our customer/clients.

Who You Are

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision-making.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You are a strong communicator. Strong interpersonal, communication (oral and written) and problem-solving skills, including effective engagement with all levels of the organization, including senior management, board of directors and regulators.