Workplace Experience & Operations, Associate Manager

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

• Named one of Fast Company’s Most Innovative Companies of 2024
• Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
• Selected as the Best Overall Restaurant POS by NerdWallet 
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

We're seeking a dynamic Associate Manager to lead our Chicago office operations and execute our workplace experience programs across all US locations. This hands-on leadership role focuses on implementing established workplace strategies while managing day-to-day operations, requiring someone who thrives in fast-paced environments and excels at translating strategic vision into exceptional employee experiences.

What you'll do:

Chicago Office Management & Events

• Serve as the welcoming first point of contact for visitors and team members, embodying our company culture and values
• Create and execute engaging office events and team celebrations that foster connection and belonging.
• Manage comprehensive office operations including vendor relationships, supply management, facilities maintenance, and workspace optimization
• Ensure a seamless, professional experience for all office visitors and employees

Team Management

• Lead and develop a three-person US office manager team, providing hands-on coaching and mentorship
• Set high performance standards and ensure consistent execution of workplace experience initiatives
• Work collaboratively alongside your team, getting into the details to provide training, support, and guidance
• Foster a culture of excellence, accountability, and continuous improvement within the operations team

Workplace Experience Program Management 

• Execute SpotOn's workplace experience strategy across all US offices, ensuring consistent implementation based on business needs, employee feedback, and evolving priorities
• Work collaboratively with the broader workplace team to standardize processes, systems, and experiences across multiple office locations
• Support the design, maintenance, and optimization of workplace systems, processes, and programs that create seamless and consistent employee experiences
• Own relationships with key internal and external partners, including vendors (property management, security, cleaning services), ensuring service quality, contract management, and timely issue resolution
• Collaborate cross-functionally with Marketing and People teams to plan and execute internal events that drive engagement and company-wide connection
• Identify operational gaps and inefficiencies, recommending and implementing solutions that support scalability and exceptional employee experience

Qualifications: 

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory. 

• 2+ years of experience in office management, people operations, workplace experience, or similar roles
• Proven experience managing and developing teams in a fast-paced environment
• Demonstrated track record of successful event planning and execution
• Strong budget management and financial forecasting experience
• Excellent interpersonal skills with a naturally welcoming and professional demeanor
• Exceptional organizational skills with meticulous attention to detail
• Experience working in high-growth, dynamic business environments
• Proficiency with Google Workspace and Microsoft Office Suite
• Strong analytical skills with experience tracking and reporting on operational metrics