Customer Service Rep - GUI

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.

Compensation: $19.50/hr

Shifts Available:

Monday - Friday: 2:00 pm - 10:00 pm (Plus Shift Differential $1.00)

Monday - Friday: 10:00 pm - 6:00 am  (Plus Shift Differential $1.50)

• High school diploma or general education degree (GED); three or more years of related experience and/or training; or equivalent combination of education and experience.
• Must be able to successfully complete post-hire assessments.
• Must be able to obtain and maintain equipment certifications (e.g. OSHA, company, etc.).
• Must be able to wear personal protective equipment appropriate for the work environment (e.g. protective footwear, protective eyewear, gloves, etc.) in accordance with safety policies.