Customer Care Specialist-Van Buren 2/12 New Hire class

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Job Description

Looking for Agents to work for our Van Buren, AR Call Center! 

• February 12th Start Date!
• 100% remote.
• You MUST live within 45 minutes of the Van Buren Area.
• This position pays $15.00/hr. 
• This role is eligible for a $1,500 Performance Bonus ( see additional information below

This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:

• Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area 
• Effectively handle escalated customer issues in a professional and timely fashion

Qualifications

• Remote role but must live within 45 minutes of Van Buren, AR
• Must be able to pass a drug test.
• High School Diploma or GED
• One or more year(s) of customer service experience
• Proficiency with computer programs
• Exceptional Customer Service experience
• Ability to problem solve with probing questions
• Multi-tasking skills in a fast-paced environment
• Ability to work independently in compliance and regulatory environment. 
• Coordinate between bureau and client systems to assist customers
• Excellent communication skills, written and verbal. Results orientated and passionate about helping customers

Training & Shift Requirements

• Available for first 90 days with no time out of office (Training; Probation period)
• We will be training remotely; therefore, you must be able to prove you have high-speed internet service.  You can test your home internet speed by using this link: https://speedtest.net/
• During training and team meetings, you will be required to be on camera using your computer’s webcam.
• During training, you must be available:  Monday through Friday from 8am. to 5pm.
• After training, you must be available to work an 8-hour shift and be open to working one weekend day.

Additional Information

Performance Bonus 

• Will be paid out after completing 90 and 180 days of employment. You will receive a performance bonus of $1,500, less standard withholding and authorized deductions, to be paid in two installments. The first installment of $1,000 will be paid after 90 days of employment and the second installment of $500 will be paid after 180 days of employment, as long as you are not on a Performance Improvement Plan (PIP) or corrective action as of the 90th or 180th day of employment.

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title