Team Leader New Business

The Team Leader, New Business must be a professional leader that is organized, dependable, and purposeful. This position will lead a team of New Business Specialists and Project Managers that create value for the organization by meeting performance objectives, goals, and KPIs. Must have a pragmatic approach to problem solving while also thinking broader to seek new ways of doing things and seeking improvements. The Team Leader, New Business has varying responsibilities for leading, directing, developing, and coaching the New Business Specialists and Project Managers to deliver a consistent, high quality, customer experience. Interfaces with Engineering, Planning & Scheduling, Construction, Operations, and other work groups to ensure resources are available to meet commitments to our customers. Key results include but are not limited to profitable new customer acquisitions and revenue growth aligned with growing capital budgets and enhancing customer satisfaction ratings through a variety of survey tools.

Essential Functions

• Leads a team of New Business Specialists and Project Managers.

• Effectively prioritizes work and resources for the team to meet project milestones.

• Forecasts annual New Business customer acquisitions and customer requested work volumes.

• Works closely with New Business, Scheduling, Operations, Engineering, Procurement, and Warehousing to anticipate requirements necessary to meet customer expectations and the business plan.

• Ensures team is compliant in all project management requirements including economic evaluation, capital authorization, and contract execution.

• Assists Regulatory and Legal with commission complaint resolution and data request responses as part of rate case and other procedural filings.

• Provides feedback to management regarding operating results, including recommendations on findings.

• Keeps abreast of business and market trends that may affect the business/department.

• Defines and participates in the achievement of short and long-term business objectives.

• Promotes the necessary environment for exceptional internal customer satisfaction and collaboration.

• Works with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources.

• Coaches, develops, and motivates New Business Specialists and Project Managers to ensure the highest individual and collective performance.

• Represents NiSource in the communities we serve and within the organizations New Business supports.

• Completes other duties as assigned.

Required Qualifications For Position

• Five (5) to six (6) years of experience in new business development and utility operations.

• Experience with leading teams.

• Excellent communication and interpersonal relationship skills.

• Advanced proficiency in Office 365

• Strong verbal and people skills

• Ability to manage priorities in a challenging environment.

• Goal and results oriented.

• Strong mathematical, analytical, and technical skills.

• Advanced proficiency in NiSource’s work management systems and customer relationship management solutions.

Preferred Additional Qualifications for Position

• Prior experience with utility operations.

• New Business operations experience, including but not limited to the understanding of call drivers, performance metrics, and statistical analysis.

• New Business project management subject matter expert.

Physical Demands


The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges