Solutions Delivery Manager (Pacific Time Zone)

Solutions Delivery Manager (Pacific Time Zone)
*Only accepting applications for candidates currently based in the United States.

As a Solutions Delivery Manager at Anomalo, you will be responsible for managing the deployment, onboarding and adoption of Anomalo for a portfolio of customers. You will serve as the customer’s primary post-sales point of contact and provide technical guidance and support across all phases of the customer journey. This role involves both strategic planning and in the weeds day-to-day tactical execution. We’re looking for someone with a strong technical background, who is deeply organized, not afraid to roll up their sleeves and who naturally takes on a customer-centric mindset and approach.

What you’ll do as a Solutions Delivery Manager at Anomalo:

• Own a portfolio of global customer accounts, serving as the primary post-sales point of contact, providing technical guidance and support across all phases of the customer journey
• Develop customized deployment and enablement plans that align with each customer’s specific needs and objectives
• Serve as the initial point of contact for customer inquiries and issues related to the Anomalo software, ensuring prompt and effective resolution and maintaining high levels of customer satisfaction
• Track and report on overall customer health, delivering frequent updates to key stakeholders across the company
• Collaborate closely with Sales to identify and execute on expansion opportunities
• Deliver proactive support to drive adoption through regular office hours, product feature reviews and quarterly technical health audit

What you’ll bring to the team:

• 5+ years of experience in a Technical Solutions Delivery role (or similar capacity), managing customer accounts and/or technical delivery projects in enterprise software
• Enterprise software industry experience in data management, data integration, data warehousing, ETL/ELT, AI/ML or other surrounding data markets
• Customer centric and have a customer-first mindset and approach to all interactions
• Strong communication skills across technical, non-technical and Executive audiences
• Thrive in an ambiguous environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical

Ideal candidates will also have:

• Foundational knowledge in cloud computing, ETL concepts and workflows, and SQL
• Experience troubleshooting SaaS and full stack applications, APIs, and associated infrastructure for Enterprise-size companies
• Successfully managed cases throughout the entire support lifecycle, from triage and reproduction to writing bug reports for engineering and case resolution
• Experience managing multiple tasks and seamlessly shifting between diverse contexts, demonstrating the ability to stay organized, prioritize effectively, and maintain high productivity in dynamic work environments.

Location & Travel:

• Remote - Please note we are currently looking for candidates that are located or willing to work in the Pacific time zone. We are only accepting applications from candidates who are based in the United States.
• Planned travel once per quarter to our company’s quarterly offsites to spend time with team (Required)
• Flexibility to travel to meet with customers (approximately 15%)

Salary Range:

• The estimated annual salary range for this role is $160,000 - $210,000 plus meaningful equity

Perks of working at Anomalo:

• 🎯 Make An Impact: Join a growing company that delights our customers. Our modern UI and rich visualizations help our customers solve unknowns and anticipate data issues before they happen.
• 🔍 A values-driven, open and transparent culture that supports autonomy and growth.
• 🏡 Fully Remote: We were fully remote before it was a thing, and we believe your best work happens on your schedule. We offer a generous $1,000 stipend to ensure your remote office is comfortable.
• ✈ Quarterly Onsites: While we love the flexibility of being remote-first, we also recognize the value of spending time together in person. We make time to get together (in a new destination!) for a company-wide offsite each quarter.
• 🌴 Generous Time Off: Enjoy 17 company holidays and unlimited vacation time that we encourage you to take. We also have a company-wide winter break the last week of the year.
• 🩹 Health Benefits: Comprehensive family-friendly medical, dental, and vision insurance plans. Anomalo covers 90% of your premiums. We provide access to family planning and reproductive care for our employees and their