Director of International Product Management

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Director of Product Manager, International at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are committed to supporting our customers on their journey to mental wellness and looking for a product leader that is passionate about the health & wellness space. You will have an opportunity to work at a company at scale while also managing & mentoring a talented team of product managers. 

The person we hire will be responsible for the client-side of our marketplace with respect to International, i.e., launching net-new markets, funnel optimization of our platform in localized markets, and determining the right product per localized market. It is critical that you have D2C experience, member journey optimization, and demonstrable experience scaling a consumer offering. We combine data, AI, and behavioral science in an effort to deliver the right product for our customers and to date have helped over 5M people. We’ve built a solid foundation and are ready to scale the business to the next big milestone.This role reports to the CPO. 

What will you do?

• Lead the strategy and roadmap for your area of responsibility working closely with your cross-functional stakeholders that aligns with the CPOs strategic roadmap. 
• Analytical thinker that leverages data to support your growth initiatives but also an out of box thinker as we’re innovators. 
• Manage a team of talented product managers and lead the recruiting efforts to add more top talent to your team. 
• Although continued optimization is important, we’re looking to find those step changes in our business that will accelerate growth. 
• In this role, you will work at the intersection of Product, Design, Legal/Compliance, Engineering, and Data Science.  
• We leverage AI/machine learning & experimentation methodologies, and value data-driven decision-making where appropriate. 
• You are passionate about user-centric approaches that drive value for our customers. 
• We leverage a number of qualitative and quantitative research methodologies including A/B testing so understanding of the various methods is critical 
• Define and track key success metrics to optimize product performance to meet business goals & objectives
• Identify and evaluate new market opportunities, and excited about emerging technologies that can support our growth 
• Comfortable navigating a fast-paced environment, and aligning diverse, opinionated stakeholders around a shared vision.
• Drive product governance and evangelize best practices related to our SDLC to ensure consistent, high-quality delivery that helps create efficiencies and good velocity

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and r