Lead Concessions Supervisor | Full-Time | Equity Bank Park

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Lead Concessions Supervisor is responsible for the effective management of venue concessions operations including inventory controls, product order, training new employees, cash controls, compliance with alcohol service policies, cleaning, safety, guest services, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other task assigned by the F&B General Manager. The Lead Concessions Supervisor must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth operation of the Stadium & Concessions department.

 

The Lead Concessions Supervisor will actively supervise, coach, counsel, direct train, and mentor employees in meeting company quality standards, and will initiate or recommend employment actions such as hiring, termination, suspension, discipline promotion, and transfer. This Supervisor will provide oversight and resolution responsibility for employee performance issues; actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.

 

This role will pay an hourly rate of $20 to $25

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until May 2, 2025.

Responsibilities

• Responsible for managing, developing, and mentoring a staff of part-time and full-time concessions employees, including initiating employee discipline as required. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper set-up of all concessions and bar locations prior to gates. Set-up duties may include verifying opening inventory, assigning duties to concession workers & bartenders (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Ability to oversee a large volume of inventory, order products, and manage high volume sales.
• Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the F&B General Manager.
• Training new and current employees regarding property procedure and best practices.
• Willing to cover/back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
• Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, Bartenders, and Workers. Ensure that all State/Federal and company policies, procedures, and practices are adhered to, including compliance with alcohol distribution/service and food handling/sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to F&B General Manager immediately.
• Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications and training.
• Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards accidents or incidents. Relays safety/health issues to management immediately.
• Ensure event staff and volunteers are aware of workplace expectations; provide on-going assistance, training